Systems Support Administrator (MR1131) McGill University Human Resources Canada

Systems Support Administrator (MR1131)

 

 

 

McGill University - Human Resources

POSTING FOR MANAGEMENT AND EXCLUDED POSITIONS

Position Title:

Systems Support Administrator (IST1G)

Position Summary:

 

Administer, analyze, and provide a variety of services, facilitation, troubleshooting and help desk support to the University and Affiliated Research Institutes’ user community. Set standards for level of unit services and provide administrative direction regarding the unit's goals and objectives. Troubleshoot, assess and resolve problems within the Office of Research and Innovation and its sub-units. Administer and update research protocol data, including training data and dictionary lists. Produce reports or draft specifications for IT-generated reports. Provide consultation regarding the Office of Sponsored Research and the Ethics and Compliance Unit software platform for research funding and protocols. Administer, create and update access credentials for faculty, students, externals and employees. Participate in updates and major upgrade projects, developing testing scenarios and performing testing, in collaboration with Enterprise Applications Services, Ethics and Compliance Unit’s teams, the Office of Sponsored Research and the user community. Creates and codes in house applications to support the Office of Sponsored Research and Ethics and Compliance Unit.

Primary Responsibilities:

 

    Administer services to users of the University community, including students, staff and faculty, on a variety of IT requests related to system access, software issues, dictionary list additions, updates and upgrades, testing, maintenance downtime, or other questions or issues.

    Research problems or new issues, troubleshoot and resolve according to IT procedures and processes. Liaison with the user community, McGill IT Support, Enterprise Application Services (EAS), vendor IT support, the Office of Research and Innovation, the Ethics and Compliance Unit, the Office of Sponsored Research and the Office of Innovation and Partnerships.

    Perform a variety of IT customer services tasks including fixing issues under the incumbent’s control, reporting issues to IT support, EAS or the vendor, in accordance with established IT procedures. Liaison between the EAS and the user community regarding scheduled and unscheduled maintenance shutdowns.

    Administer, create and update database access credentials for faculty, students, externals and employees.

    Administer and update data, including training data and data dictionaries. Produce reports or draft specifications for IT-generated reports.

    Participate in software updates and upgrades. Develop test plans, execute test case scenarios in accordance with IT procedures. Work in collaboration with Enterprise Applications Services, Ethics and Compliance Unit’s teams, the Office of Sponsored Research and the user community (including Committees, Researchers and Animal Facility Staff). Escalate highly complex cases to the next level specialists.

    Provide training support on software functionality. Create and maintain user documentation and instructional materials, help screens, FAQs, standard operating procedures and knowledge base articles as per established standards and practices. Post on the appropriate web sites.

    Respond to users regarding a variety of requests for assistance and training. Perform scheduling and registration for IT workshops and seminars and create master schedule.

    Establish and foster effective working relationships by identifying needs and providing support in the delivery of services for the Office of Research and Innovation and its sub-units including McGill’s research community. Assess and resolve problems. When appropriate, inform supervisor and formulate recommendations.

    Implement administrative procedures or systems that are moderately complex in support of the Office of Research and Innovation, Office of Sponsored Research, Ethics and Compliance Unit and the Office of Innovation and Partnerships’ operations and ensure activities meet or exceed established quality requirements. Provide local data management solutions for areas not currently covered by the software platform (e.g. Quality Assistance).

    Create and produce special customized report and applications to support the Office of Sponsored Research and Ethics and Compliance Unit. Responsible to produce monthly research activity reports for the Faculties. Provides support on data validation to ensure reports produced are accurate for presentations.

    Organize and/or participate in meetings. Provide technical support when required for meetings hosted by the Office of Research and Innovation and its sub-units.

    Provide support on data review and prepares statistical analysis for the Office of Sponsored Research on major competition results annually.

    Extract and prepare McGill affiliates (RIMUHC, Douglas, Lady Davis Jewish General Hospital, Centre for Interdisciplinary Research in Rehabilitation of Greater Montreal (CRIR) research data from the Fonds de recherche du Québec – Santé (FRQS) Registre des centres, groupes et instituts de recherché. Coordinates and supervisors the data entries into McGill’s Grant Management InfoEd System. Submit encrypted annual SIRU report to Ministère de l'Économie et de l'Innovation – Québec.

 

Minimum Education & Experience:

 

DEC III

 

Three (3) years' related experience

Other Qualifying Skills And/Or Abilities:

Excellent working knowledge of MS Office Suites (Word, Excel, Access and Outlook). Knowledge on creating web-based applications, and database management. Experience with SQL and/or Oracle query tools. Knowledge on creation of web applications and database management. Experience with enterprise databases; specific knowledge of McGill administrative systems (ex. Banner, Minerva, InfoEd) an asset. Knowledge and experience with graphic manipulation programs an asset to produce training materials. Familiarity with fields relevant to research data and or human subjects an asset. Strong communication and organizational skills. A self-directed team player who is eager to learn and expand skillsets. Resourceful and service-oriented problem solver. Excellent writing and spoken skills in English and French.

Reference Number:

19-0520/MR1131

Reporting To:

Director, Data Management and Administrator

Salary Range:

(Grade 03) $46,300 - $57,900 (midpoint) $69,500

Faculty/Unit:

Office of the Vice-Principal (Research and Innovation)

Position Type:

Full-Time

Hours Per Week:

33.75

How To Apply:

 

Please submit your cover letter and curriculum vitae, clearly indicating the reference number, to Staffing:

 

Mail

 

McGill University, Human Resources (Staffing)

 

688 Sherbrooke Street West, suite 1520

 

Montreal, Quebec

 

H3A 3R1

 

Email

 

apply.hr@mcgill.ca

 

The deadline to apply for this position is May 24, 2019 at 5:00 PM.

 

*Current employees: please indicate your McGill ID number in your application.*

 

We thank all applicants for their interest in McGill University. However, Staffing will only contact applicants selected for an interview.

McGill applicants, covered by the McGill Non-Unionized, Non-Academic Personnel Policies and Procedures, must apply to a regular M and Excluded position within ten (10) working days of the date of publication to maintain internal priority.

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, Professor Angela Campbell, Associate Provost (Equity and Academic Policies) at angela.campbell@mcgill.ca or 514-398-1660.


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