Support Coordinator
Monterrey Technology
Mexico

Here is the opportunity you are looking to transform your life and that of others.

Our university is part of the top 10 of the best universities in Latin America and the top 50 of the best private universities in the world, according to the QS World University Ranking. The EGADE Business School is considered the best business school in Latin America. Our vision is to train leaders with entrepreneurial spirit, human sense and internationally competitive. We have an educational offer of more than 100 career programs, masters, doctorates and baccalaureate, with which we serve 95 thousand students in 31 campuses and 16 international liaison offices.

Learn more about the Tec de Monterrey here:
https://www.tec.mx/en
http://modelotec21.itesm.mx/que-es-el-modelo.html
https://www.youtube.com/watch?v=dKyHT6819Os


In this position the main challenge is to be a support for the Management of the operation of the Business unit, which allows it to focus on the development and achievement of strategic issues.

Activities:

Coordinate the Executives for Users team in the service of users.
Attend, follow up and escalation to the service reports by users.
Contribute to the definition, documentation and implementation of the area improvement processes.
Generate and monitor the operation indicators of the user service for compliance with the SLA's established in the processes and the level of Service Satisfaction.
Contribute to the professional development of your reports.

This position is for you, if you have:

Accounts with a career in computer science or related

Customer Service Experience
Team leader focused on service
Personnel management
English 80% indispensable

If you are a person who creates ideas and makes them a reality, breaks paradigms, takes risks, and learns from mistakes ... if you are willing to drive changes and transform Mexico through education, this is the place you are looking for.

It is part of the team of collaborators that transforms Mexico through Education.

Vacancy location: Tec de Monterrey NIC MEXICO.

At Tecnológico de Monterrey we act under a principle of equal opportunities. Therefore, we do not discriminate based on age, ethnicity, nationality, gender, sexual orientation, marital status, social status, health status, religious belief, political doctrine or disability.

For more information or questions you can contact:

Dionicio Lerma
Talent Attraction Specialist
WhatsApp: 8115776693
Skype for business: Dionicio Andres Lerma Rodriguez
dlerma@sorteostec.mx


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