Service Manager
Michigan State University
United States

Service Manager III

Apply now Job no: 710412
Work type: Support Staff
Pay Grade: 13
Major Administrative Unit / College: Residential & Hospitality Services, Div
Department: Rehs Administrative Services 40001032
Sub Area: APSA- Pro Supervisory
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Full Time (90-100%), Professional Supervisory- APSA, Administrative/Business/Professional, Residential and Hospitality Services, Union

Position Summary

Provides leadership and direction for the 24-hour operation of residence hall and apartment service centers that service over 16,000 residents over 50 locations. Directly supervises and evaluates Neighborhood Administrative Coordinator team and indirectly a diverse group of student staff. Is an integral leader in the yearly residence hall and apartment operations cycle including move-in, move-out, and weekend needs. Develops and administers the budget for operations. Acts as a liaison for access control functions as well as building partners, such as academic and administrative units, that utilize space in our facilities. Collaborates frequently with campus and community partners to manage operational needs around mail, packages, and deliveries. Ensures safety and security of the residence hall and apartment environment through collaboration with Residence Education and Facility Services. Ensures Spartans receive an exceptional level of service. Responsible for assessing the effectiveness and utilization of service provided. The department is particularly interested in candidates who have experience working with students from a diverse background and demonstrated commitment to creating inclusive environments for students.

Characteristic Duties and Responsibilities

  • Directly hire, train, supervise, and evaluate full time Neighborhood Administrative Coordinator (NAC) team, responsible for the 24 hour service centers and other operational functions in the halls and apartments.
  • Indirectly supervise and oversee the hiring, training, and evaluation of student Service Center Representative (SCR) team. 
  • Actively work to build a diverse and inclusive team through hiring, training, and ongoing development.
  • Using diversity, equity, and inclusion as a foundation this position ensures policies, procedures, and practices meets the needs of a diverse group of staff and students.
  • Maintain, train to, and evaluate for, a high standard for service and the customer experience. Including regular evaluation and assessment service provided at service centers and track metrics on usage of services.
  • Review financial projections and expenditures of funds including yearly budget development and labor tracking. Track operations accounts for accuracy.
  • Plan and organizes objectives for departmental operations including assisting with move-in, move-out, and summer conferences.
  • Manage key residence hall and apartment operations including mail, packages, loaner items, keys, and hall signage.
  • Access control and emergency planning liaison.
  • Work with campus and community partners to ensure accuracy for mail and package delivery.
  • Perform periodic inspections of work sites in order to ensure safety procedures are followed and to check quality and quantity of work performed, including regular time spent at service centers to review daily operations.
  • Assist in overseeing daily administrative functions throughout the department, including regular building partner communication, daily management of the service enters, and managing summer conference functions.
  • Other duties as assigned. 
  • Performs duties normally associated with Service Managers I, II and III in order to complete necessary work.
  • Position includes some evening and weekend hours.
  • MSU is an affirmative action, equal opportunity employer.  MSU is committed to achieving excellence through cultural diversity.  The university actively encourages applications and/or nominations of women, persons of color, veterans and persons with disabilities.  The department is particularly interested in candidates who have experience working with students from a diverse background and demonstrated commitment to creating inclusive environments for students.

Unit Specific Education/Experience/Skills

Knowledge normally acquired in the first two or three years in college, technical, or vocational school in a field related to the area of responsibility; five to eight years of related and progressively more responsible or expansive work experience in supervising operational activities related to the area of employment; OR knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in a field related to the area of responsibility; three to five years of related and progressively more responsible or expansive work experience in supervising operational activities related to the area of employment; or an equivalent combination of education and experience.

Desired Qualifications

  1. Experience working directly with people from a diverse racial, ethnic, socioeconomic, LGBTQIA+, and gender backgrounds
  2. Ability to flex communication style to multiple cultural environments and multiple social identities

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Work Hours

8:00 a.m. to 5:00 p.m. Monday - Friday some nights and weekends

Bidding eligibility ends on 06/08//2021 at 11:55 PM

Advertised: Jun 2, 2021 Eastern Daylight Time
Applications close: Jun 29, 2021 Eastern Daylight Time


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