Senior Technical Executive
Temasek Polytechnic
Singapore

Senior Technical Executive (Administrative Services)

Agency: Temasek Polytechnic
Job no.: 554853
Work type: Permanent/Contract
Location: Singapore
Categories:Administration Support, InfoComm, Technology, New Media Communications, Education

We prepare school-leavers and working adults for a future of dynamic change, with relevant knowledge, lifelong skills, character, and a thirst for continuous improvement.

JOB RESPONSIBILITIES

The primary role is to support the growth of TP Smart E-Commerce Centre of Excellence by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure. He/she is also responsible for performing data analysis to generate data-driven commercial insights and managing relationships with partners.
 
The incumbent will serve as a Web Developer to join the development of the smart e-commerce facility. The Web Developer will participate in the development and maintenance of our e-commerce platforms (websites and internal tools). This individual will collaborate with product managers, developers, designers and marketers to produce outstanding customer experiences while developing and maintaining high-traffic e-commerce sites visited by customers in Singapore.
 
The position requires the staff to ensure the smooth and secure running of the omni-channel centre, to provide the application support of the online web-store and order fulfilment centre, and to support the academic support in the area of data analytic and to liaise with technical partners.
 
Job Scope
 
1. Drive technology and infrastructure enablement of the Omni-Channel Centre of Excellence
  • Provide specialised knowledge and insights to the development of technology strategies and roadmaps
  • Implement preventive and corrective measures such as backups and restoration of disaster recovery plans
  • Operate and maintain existing IT infrastructure and networks based on standard operating procedures
  • Monitor and maintain smooth functionality of website and provide regular system updates and patches
  • Provide security monitoring and reporting
  • Troubleshoot of technical infrastructure related issues
  • Monitor new and emerging technologies
  • Implement new systems and technologies
  • Execute vendor relationship management activities

2. Provide e-commerce application support

  • Develop and maintain the e-commerce websites
  • Monitor and optimise site performance, stability and security
  • Troubleshoot and resolve issues with existing codes
  • Work with UI/UX designers on implementing new features and changes
  • Build internal tools based on third-party applications and APIs
  • Keep the platforms, workflows and documentation up-to-date
  • Collaborate with Marketing, other developers and third-party resources to develop new ways to enhance functionality and increase conversions
  • Guidance on site enhancement matters
  • Day-to-day application support assistance
  • Layout and theme changes
  • Troubleshoot of application issues
  • Support the Academic team in e-commerce operations
  • Installation of local copies of 1stAvenue.tpih.sg on VDI to support teaching
  • Day-to-day technical assistance of teaching team who uses 1stAvenue.tpih.sg on the VDI
  • Provide guidance on areas on how 1stAvenue.tpih.sg can be used to support teaching from a technical and risk perspective
3. Generate data-driven commercial insights
  • Perform data-mining and data analysis
  • Execute activities driven by data analytics
  • Track and report business outcomes of data-driven insights
  • Prepare insights reports on data-mining outcomes
4. Provide administrative support to
  • Develop ITQ/IPA and for the procurement of IT related equipment, software and services.
  • Oversee the procurement process to ensure that IT related equipment, software and services in Smart E-Commerce Centre are periodically updated, renewed, and continue to function
  • Liaising with external vendors; Payment gateway providers, web hosting vendors, Third party logistics (3PL) etc and TP’s internal departments
  • Assist with the design of posters and banners.
  • Provide administrative support to the School.
  • Any other assignments/ projects assigned by Manager.

JOB REQUIREMENTS

  • Tertiary education in relevant field or its equivalent
  • Minimum 2 years of relevant IT experience, preferable serving in a fast-paced e-commerce environment experience
  • An energetic, collaborative and results-oriented self-starter who is technology-savvy, structured and is able to operate well in a team under pressure.
  • Professional with good experience in technical IT knowledge and understanding of the e-commerce industry
  • Competent in planning, managing and developing e-commerce platforms, maintenance and diagnostics
  • Ability to independently lead projects and engage discussions with various internal & external stakeholders
  • Proficient in both front-end and back-end e-commerce development, including Web design, HTML/CSS skills, JavaScript skills, API integration, MS Office, Excel, PowerPoint, WordPress application and data analytic skills
  • Ability to manipulate and combine multiple data sources and present insights that drive business decisions for learning purposes
  • Good communication and interpersonal skills
  • Organized and good time management, ability to multi-task and prioritize work
  • Motivated, meticulous and effective problem-solving skills

Advertised: 19 Mar 2021
Applications close: 18 Apr 2021

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