Senior Manager, IT Systems (MR1137) McGill University Human Resources Canada

Senior Manager, IT Systems (MR1137)




McGill University - Human Resources


Position Title:

Senior Manager IT Systems (IST3E)

Position Summary:


The Faculty of Science is embarking on an innovative new initiative to realign our IT Services and the Senior Manager (SM), IT Systems for the Faculty of Science, in collaboration with the Faculty Advisory Committee and Senior Administration, will play an integral role in defining and managing the Faculty’s new IT structure. The SM will establish and improve IT policies and procedures to ensure they reflect best practices. The SM will also manage and develop a team of IT professionals and technicians who provide ongoing technical support to a diverse range of teaching, research and administrative activities across the Faculty of Science’s departments and units.

Primary Responsibilities:


    Participate in establishing the strategic development of IT systems for the Faculty of Science with a primary focus on supporting teaching, research and administrative activities.

    Serve as a leading change agent in developing and maintaining a new IT services model for the Faculty.

    Provide senior professional expertise to the Faculty of Science community and high-level information systems support and services that enhances the Faculty’s existing IT systems. Identify risks associated with services development activities by proactively evaluating potential impact to project and propose appropriate actions to leverage or mitigate risk opportunities.

    Develop and create a sustainable, high quality IT Services organizational structure that ensures continuous IT Services to our clients (specifically, academics and students in teaching labs, administrators, etc.).

    Manage workload of the Faculty of Science IT Services team to prioritize and troubleshoot items, and continuously look for ways to improve IT technologies efficiency and effectiveness. Establish metrics, unit goals and objectives/ KPIs in consultation with the Faculty Advisory Committee and Senior Administration. Ensure KPIs are effectively communicated and measured. Ensure high-quality, client-focused services related to helpdesk services and ongoing client support.

    Responsible for the direct supervision, professional development and performance management of all Faculty of Science IT staff. This includes setting team goals and objectives, implementation of team-building strategies, evaluating individual and team productivity, recognizing and rewarding staff achievement, and performance improvement plans if needed.

    Manage the workload of IT staff (delegate tasks, ensure efficiency, balance of work, continuity, priorities, etc.). to attain organizational effectiveness. Identifies and resolves issues and risks.

    Define and implement standard operating procedures regarding IT service delivery for all faculty services – teaching, research and administrative support.

    Provides senior professional expertise in the examination and definition of objectives for existing or future educational technology solutions and contributes to the selection of appropriate solutions.

    Ensures the security of all IT infrastructures. Identifies, recommends and oversees new tools to improve infrastructure’s security, stability and performance


Minimum Education & Experience:


Undergraduate degree


Five (5) years' related experience

Other Qualifying Skills And/Or Abilities:

Technical Knowledge & Skills required: Windows servers; Linux/ Unix servers/ operating systems; Windows and Mac - Desktops and Laptops; Virtualization; Desktop Images; GIS Other Skills & Abilities required: Demonstrated ability to manage and lead teams. Excellent communication, writing, documentation and planning skills. Self-motivated with the ability to work well with multiple, cross-functional teams. Good team player with a strong focus on delivering results to meet the business needs. Ability to function with an exceptional level of accuracy, strategic judgment and efficiency. Ability to troubleshoot problems, recommend solutions and improvements. Quality oriented and able to meet deadlines, aptitude for clear and concise thinking, flexible and able to adapt to change. High-level knowledge and proficiency in project management methodologies and tools, resource management practices, and change management techniques. Demonstrated ability to work with multiple stakeholders and prioritize a wide range of responsibilities. Fluent in English and French, both written and spoken.

Reference Number:


Reporting To:

Director, Administration

Salary Range:

(Grade 08) $74,500 - $99,400 (midpoint) $129,300


Faculty of Science


Position Type:


Hours Per Week:


How To Apply:


Please submit your cover letter and curriculum vitae, clearly indicating the reference number, to the Faculty of Science:




McGill University, Faculty of Science, HR Services


853 Sherbrooke Street West (Dawson Hall), room 314


Montreal, Quebec


H3A 0G5




The deadline to apply for this position is May 24, 2019 at 5:00PM


*Current employees: please indicate your McGill ID number in your application.*


We thank all applicants for their interest in McGill University. However, the Faculty of Science will only contact applicants selected for an interview.

McGill applicants, covered by the McGill Non-Unionized, Non-Academic Personnel Policies and Procedures, must apply to a regular M and Excluded position within ten (10) working days of the date of publication to maintain internal priority.

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, Professor Angela Campbell, Associate Provost (Equity and Academic Policies) at or 514-398-1660.


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