Senior Case Manager
University of New South Wales

Senior Case Manager

Apply now Job no: 504495
Work type: Full-time
Location: Sydney, NSW
Categories: Student Recruitment / Admissions

Employment Type: Full-time (35 hour week)

Duration: Continuing position

Remuneration:  $109,944 - $123,876 (plus 17% superannuation and leave loading)

Location: Kensington NSW

  • See the difference you can make, through the work you do
  • Work at one of the leading places where new ideas can come to life and impact lives
  • Feel motivated and driven by the scale and dynamism of everything happening around you

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing great things. But what makes us different isn’t what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do.

Why your role matters  

The Senior Case Manager plays a key role in managing more serious complaints and allegations across the Conduct and Integrity Office (CIO) functions according to the University’s policies and procedures, including complaints and allegations:

  • by and about students; and/or
  • by members of the public; and/or
  • about breaches of the Research Code (including Research Misconduct) and authorship disputes.

Who you are

  • You will have a relevant tertiary qualification and substantial experience in case management of complex misconduct/complaints matters and/or experience holding an academic or research position.
  • Applicants with a research higher degree, experience holding a research position in a large organisation, with experience in compliance or research ethics/university administration would be well regarded.
  • Demonstrated advanced case management skills, including a proven ability to work in a high volume, process driven administrative environment with multiple deadlines requiring developed organisational skills to prioritise, meet deadlines, work accurately, pay attention to detail, engage with multiple stakeholders and keep accurate and contemporaneous records.
  • Demonstrated sound judgment and a superior level of emotional intelligence, especially in relation to dealing with sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.
  • Proven ability to exercise initiative, think conceptually and creatively, and to adopt an active and curiosity-driven forensic approach to problem-solving.
  • Demonstrated competence and relevant experience in the analysis and application of regulatory and professional principles, resources and guidelines.
  • Detailed knowledge of procedural fairness, the University’s codes, policies and procedures relating to complaints and allegations of misconduct and current national and international research and case findings.
  • Advanced competence in analysing, developing and writing reports and correspondence with excellent attention to detail.
  • Demonstrated superior advisory, communication, negotiation and interpersonal skills, including the ability to liaise and build professional relationships with a variety of stakeholders and manage multiple stakeholders with often competing perspectives.
  • Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

To Apply: Please submit your CV, Cover Letter and answers to the selection criteria (skills and experience listed on the PD) Download File Senior Case Manager CIO.docx

Please note applications sent to the contact below cannot be accepted.


Kim Symons

Talent Acquisition Consultant
Applications close:  Sunday 16th January - Before 11:55pm

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. We encourage everyone who meets the selection criteria to apply.

Advertised: 07 Dec 2021 AUS Eastern Daylight Time
Applications close: 16 Jan 2022 AUS Eastern Daylight Time

If you apply for this position please say you saw it on Adminoxy


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