Senior Administrator
University of Dubai
United Arab Emirates

Senior Administrator, IT Services  ( Preferred UAE Nationals )

Department: IT Services Center 

Position Summary:

The Senior Administrator, IT Services will install, maintain, troubleshoot and upgrade computer hardware, software, personal computer networks and peripheral equipment. 

The employee in this position will assess user training needs and train user in effective use of applications and provide end-users and systems support.

Major Responsibilities:

Specific responsibilities are outlined as follows:

  1. Complete IT Technical Support to UD community. This includes hardware, software and all the computer labs.
  2. Provide systems’ administration and operational support to all the servers and applications.
  3. Safeguarding the network from viruses and security threats to corporate IT assets.
  4. Assist with preparation and delivery of trainings and its related materials.
  5. Follow & implement the UD Policies & Procedures with regards to the usage of IT resources.
  6. Continually seek opportunities to develop self and if applicable subordinates.
  7. Implement duties in line with the Quality standards, Security and Health & Safety requirements.
  8. Implement any other duties as assigned by the Department Head.
  9. Facilitate end-users’ awareness and training on new implemented systems/technologies.
  10. Support and handle new projects implementation and provide help on data migration or systems preparation.
  11. Administer and monitor key systems/servers.

Position Required Skills:

  • Associate's degree in Computer Science, Information Systems or related field, or equivalent experience is preferred.
  • Two years’ experience in a technical support role.
  • Two years’ experience in a Server & Storage Administration.
  • Hands on experience in virtualization technologies such as Microsoft Hyper-V/VMware ESXI.
  • Excellent knowledge of clustering & high availability.
  • knowledge of blade and racks enclosure systems.
  • knowledge of external Disk Arrays, RAID levels, NFS.
  • knowledge of SAN architecture, multipathing, WWNs, iSCSI technologies.
  • knowledge of networking – TCP/IP, DNS, DHCP, NAT/PAT, VLANs.
  • Experience with industry standard Backup solutions and administration.
  • Managing backups, troubleshooting and problem resolution for servers associated with a University infrastructure.
  • Document the architecture and all procedures; prepare guidelines for other teams working with the platform.
  • Adequate communication skills.
  • Strong knowledge of system testing best practices and methodologies.
  • Advanced hardware troubleshooting skills.
  • Desktop/laptop/network troubleshooting skills.
  • Excellent customer service attitude.
  • Ability to collaborate with a variety of personalities and skillsets, and improve the quality of IT processes, services and products.
  • Excellent organizational abilities and customer service skills.
  • Ability to operate effectively and professionally under pressure.
  • Self-motivated with a strong aptitude and desire to learn.
  • Strong organizational and interpersonal skills.
  • Successfully perform job duties in accordance with defined procedures and with limited supervision.

Position Desired Skills:

  • Previous experience in education/higher education industry.

Kindly send us your comprehensive resume including current and expected salary to masath@ud.ac.ae

We regret that only shortlisted will be notified.


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