Program Support Supervisor II University of Washington, School of Law United States


Req #: 165044

Department: SCHOOL OF LAW

Job Location: Seattle Campus

Posting Date: 03/08/2019

Closing Info: Closes On 03/24/2019

Salary: $3858-$5188 per month

Union Position: Yes

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs.

For detailed information on Benefits for this position, click here.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.


UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.


Founded in 1899, the University of Washington School of Law is one of the nation’s top public law schools; it also enjoys strong private support for leading programs in Asian Law, Global Health, Law & Technology, Tax, and Environmental Law. Located in William H. Gates Hall, a new state-of-the-art facility in vibrant Seattle, the School of Law is also home to the Gates Public Service Scholars program and the Barer Institute for Law and Global Human Services.


The University of Washington School of Law is seeking a full time Program Support Supervisor II.


This position will serve the Program Support Supervisor II for the Faculty Support Staff team and perform specialized administrative duties for School of Law course instructors. The Faculty Support Group of the School of Law offers faculty (full-time, part-time, visiting, adjunct and affiliate) teaching in the School of Law administrative support for courses, scholarship and public service.


The Program Support Supervisor II will oversee the Faculty Support Staff’s day-to-day office operations and budget, provide leadership and supervision to Faculty Support Staff employees, and serve as a working manager by providing direct administrative support services. This position acts as liaison between the Faculty Support Staff team and the faculty, other units within the School of Law, and outside organizations.


The Supervisor will report to the Operations and Facilities Manager.



The Supervisor will oversee all of the day-to-day office operations of the Faculty Support Group with duties and responsibilities which will include but not be limited to the following:


Supervisory responsibilities

Serve as the first contact point for questions from faculty and support staff; interpret university-wide and law school-specific policies for staff, faculty and students.
Maintain relationships between faculty and support staff, monitor faculty workload requests to ensure that requests fall within support staff responsibilities, coordinating overload coverage and setting workload priorities.
Set the strategic direction for the support staff team and regularly assess attainment of team service goals.
Ensure that questions and requests from both faculty and support staff receive attention and timely response.
Supervise staff including hiring, performance management, training, coaching, and promotion recommendations. Take the lead role in orienting and mentoring new support staff. Set goals for the next evaluation period.
Plan, organize, manage and facilitate Faculty Support Staff meetings and retreats.
Represent the Faculty Support Group at department meetings.
Perform related duties as required.


Faculty Support Responsibilities

Create and maintain intranet website containing all Faculty Support Group office procedures, recommend new office procedures, and exercise independent judgment in interpreting and applying existing procedures.
Prepare and/or direct the preparation of course materials such as handouts, Power Point presentations, and final exams.


Additional course support duties include:
Develop and maintain course-specific websites and Canvas pages.
Manage all materials and documents associated with course webpages, including archiving documents and pages for reference by faculty.
Arrange for copy services on behalf of faculty including course packs.
Assist in grade tracking by preparing Excel spreadsheets and providing support for faculty members which may include set-up of formulas, data entry, proofreading for accuracy, and sorting.
Manage final exam preparation, proofreading, and archiving for faculty.
Assist with classroom multimedia needs.
Assist guest lecturers (arrange for parking, answer questions, etc.)
Collect and track student assignment submissions online.
Design forms and templates to facilitate information gathering and communication (letterhead templates, mailing label templates, business forms for computer fill-in, etc.)


Supervision Exercised:

Supervise 3.0-4.0 classified staff and 1 student worker.



High school graduation or equivalent and 3 years of increasingly responsible experience in student or academic programs involving staff supervision; additional experience may be substituted on a year-for-year basis for required education.



High level of proficiency in Word, Excel, Outlook and PowerPoint, and familiarity with office management database systems.
Excellent spelling, composition, summarizing, typing, editing, filing, telephone, computer, organizational, supervisory and interpersonal skills.
Demonstrated ability to work independently under general direction without detailed supervision and be successful in working independently with others to accomplish program goals.
Initiative, attention to detail, judgment, intelligence and professionalism in the work place is essential.
Must work well with diverse personalities in a service oriented environment subject to fluctuating priorities and interruptions.
Candidates must have demonstrated experience managing employees including hiring and performance management.
Commitment to a service orientation, including customer service skills and experience.


Baccalaureate degree; two additional years’ experience in a law office or other highly professional setting.
Familiarity with Westlaw and/or Lexis.
Speed, accuracy, proofreading and the ability to take and follow directions are essential elements of this position.
Must function well under often intense deadline pressure. Must demonstrate flexibility and willingness to work with systems in transition.
The ability to assume a leadership role in fostering a collaborative working environment.
Experience in creating web based course materials. Experience working with Canvas highly desired.



Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

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