Program Operations Manager University of Washington, Department of Family Medicine United States

Req #: 167915
Department: MEDEX NORTHWEST
Posting Date: 05/28/2019
Closing Info: Open Until Filled
Salary: Salary is commensurate with education and experience.
Shift: First Shift


As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.


UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years.


MEDEX Northwest is the Physician Assistant Program at the University of Washington and is a section of the Department of Family Medicine in the School of Medicine. MEDEX has four campuses located at UW Seattle, UW Tacoma, Gonzaga University in Spokane and the University of Alaska, Anchorage.


MEDEX Northwest has an outstanding opportunity for a Program Operations Manager. Using extensive knowledge of the MEDEX didactic program, and in collaboration with the Associate Program Director of Academic Affairs, the Manager of Didactic Program Operations exercises substantial responsibility for directing all operations of MEDEX didactic and graduate programs. Ensures adherence to didactic curriculum, course requirements, and program policy at four remote MEDEX campuses (Seattle, Tacoma, Spokane, and Anchorage) by supervising the delivery of didactic activities by the campus program staff. Using knowledge of individual campus resources and desired overall program outcomes, create and implement course administration policy; communicates policy and administration instructions to program assistants in a manner that ensures educational consistency across campuses. Reviews established curriculum delivery policy for effectiveness and consistency between the four campuses. Oversees consistency and adherence to policy, the recording of official grades, assignments and professionalism issues in the MEDEX student database. Provides guidance and supervision to program assistants on complex and confidential situations with students or faculty. Serves Associate Program Director of Academic Affairs as liaison with campus staff, providing evaluation of the consistency and functionality between campuses. Serves as liaison between campus program staff and other MEDEX units, recommending actions to facilitate smooth interdepartmental communications and workflows. The Manager of Didactic Operations is integral in ensuring that the MEDEX didactic curriculum and program meet the compliance and accreditation standards of the ARC-PA and university regulations along with program leadership.


The Manager of Didactic Operations reports to the Associate Program Director of Academic Affairs. This position also indirectly works under the general supervision of the Program Administrator and Program Director.


Responsibilities:


Educational Program Administration


Participates in strategic planning, develops, coordinates, implements and manages didactic and graduate educational programs for MEDEX, including course structure and content and academic calendars. Collaborates with the Associate Program Director of Academic Affairs and the Program Director on goal-setting for the MEDEX educational programs and implementing strategies to meet goals including activities to manage over 25 courses across four campuses.


Develops budgets, manages expenditures and assures the financial stability of the programs developed. Works closely with faculty at each campus to implement the MEDEX master's and didactic curriculum, including training faculty on the curriculum, ensuring educational objectives are being met, orienting faculty, coordinating logistics, assuring student evaluations are completed, creating solutions and supervising staff.


Under the general guidance of the MEDEX Associate Program Director of Academic Affairs, the Operations Manager administers operations, partially relieving the APD of decision making on operations, administrative and personnel details. Manages didactic operations to ensure day-to-day and cyclic requirements are met: plans and monitors resources, programmatic activities, prepares reports.


The Manager works with the staff and faculty instructor of each course (80)
to establish, develop, or select and approve policies and procedures to meet both individual course and program operational needs, goals and objectives. The manager reviews those for overall efficiency and effectiveness of work, conformity, allocation of resources and program results. Provides evaluation data to the Director of Evaluation and Assessment to ensure for continuous program assessment activities.


Compliance


Ensures compliance of the MEDEX program with its goals and objectives and with the standards of the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA) through development of policies and implementing procedures to meet program and accreditation requirements. This includes ensuring timely completion of required feedback and program assessments through continuous communication and coordination with faculty and administration.


Ensures that curriculum is implemented in an equivalent manner across all campuses. This entails collaborating with the Associate Program Directors of Academic, Graduate, Clinical, and Student Affairs to design curriculum implementation for 4 campuses, review procedures at 4 campuses for curriculum continuity, and create corrective actions intended to reconcile campus variances from the curriculum and program policies.


Manages student accommodations at all campuses, ensuring that accommodations for students with disabilities are provided appropriately in the classroom and testing environments at all campuses. The Manager provides oversight of the implementation of academic accommodations for MEDEX students and assists the MEDEX Associate Program Director of Student Affairs to ensure that instructional materials are accessible. This includes interfacing with the DRS office and facilities managers at all four campuses to ensure that testing facilities are available at all campuses for students requiring accommodations. The manager is also responsible for ensuring confidentiality is maintained and that didactic curriculum and processes maintain FERPA compliance.


Communication


Manages internal and external communication for the didactic team and serves as the point of contact for didactic and masters courses offered at MEDEX Northwest. The Operations Manager represents the MEDEX Associate Program Director of Academic Affairs in meetings and communications regarding courses and programs. The manager provides information to individuals and groups about the program and is responsible for assuring that information in appropriately disseminated to faculty, staff and students. The Operations Manager serves on the Administrative, Curriculum, Didactic Team and accreditation-related committees as needed.


Fiscal Management


Assists Associate Program Director of Academic Affairs in the oversight of the budget for didactic program. Establishes, maintains and monitors all fiscal activity for didactic activities, including payments to workshop participants, payments to guest lecturers, staff travel and space rental. Develops budget and oversees purchasing of all educational supplies across all four campuses. Exercises signatory authority within delegated limits.


Personnel/Supervisory Responsibilities


Assigns, instructs and supervises program coordinators and program assistants on curriculum implementation and administration, including workshop planning and facilitation, quarterly calendar creation, scheduling of lectures, exam administration and security protocol, communication with students, special event planning, proper use of program databases and curriculum delivery websites (e.g. Canvas and Catalyst), management of student records and general course support.


Directs, reviews, and assigns curriculum implementation and administrative work of program and temporary staff at all campuses. Using independent judgement and in collaboration with the leadership team: recommends, creates, implements and ensures adherence to new policies/procedures; advises leadership and staff as appropriate. Provides performance evaluation and hiring input of program staff to other supervisors. Recommends corrective action to supervisor or program assistants, as appropriate. Facilitates conflict resolution and improved communication between program assistants and other MEDEX staff and faculty.


Responsible for hiring, training, evaluating and time report monitoring for didactic staff across all campuses.


As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.


Qualifications


•Bachelor's degree in education, business or related field.
•3 years professional level program administration experience
•Utilization of specialized program knowledge to establish and maintain policies and procedures for such areas as academic program administration, budget and finance, curriculum, human resources and space planning.
•Ability to organize tasks and project independently, effectively and efficiently. Demonstrated interpersonal communication skills and ability to work with diverse populations and groups with tact, diplomacy, discretion and sensitivity.
•Excellent written and verbal communication skills.
•Ability to work both independently and collaboratively.


Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.


Desired Qualifications:

•Experience working in an academic setting with health professions students, faculty and educators.


Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.


The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. 

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.  

MEDEX Northwest is the Physician Assistant Program at the University of Washington and is a section of the Department of Family Medicine in the School of Medicine.  MEDEX has four campuses located at UW Seattle, UW Tacoma, Gonzaga University in Spokane and the University of Alaska, Anchorage. 

MEDEX Northwest has an outstanding opportunity for a Program Operations Manager.  Using extensive knowledge of the MEDEX didactic program, and in collaboration with the Associate Program Director of Academic Affairs, the Manager of Didactic Program Operations exercises substantial responsibility for directing all operations of MEDEX didactic and graduate programs. Ensures adherence to didactic curriculum, course requirements, and program policy at four remote MEDEX campuses (Seattle, Tacoma, Spokane, and Anchorage) by supervising the delivery of didactic activities by the campus program staff. Using knowledge of individual campus resources and desired overall program outcomes, create and implement course administration policy; communicates policy and administration instructions to program assistants in a manner that ensures educational consistency across campuses. Reviews established curriculum delivery policy for effectiveness and consistency between the four campuses. Oversees consistency and adherence to policy, the recording of official grades, assignments and professionalism issues in the MEDEX student database. Provides guidance and supervision to program assistants on complex and confidential situations with students or faculty. Serves Associate Program Director of Academic Affairs as liaison with campus staff, providing evaluation of the consistency and functionality between campuses. Serves as liaison between campus program staff and other MEDEX units, recommending actions to facilitate smooth interdepartmental communications and workflows. The Manager of Didactic Operations is integral in ensuring that the MEDEX didactic curriculum and program meet the compliance and accreditation standards of the ARC-PA and university regulations along with program leadership. 

The Manager of Didactic Operations reports to the Associate Program Director of Academic Affairs. This position also indirectly works under the general supervision of the Program Administrator and Program Director. 

Responsibilities: 

Educational Program Administration 

  • Participates in strategic planning, develops, coordinates, implements and manages didactic and graduate educational programs for MEDEX, including course structure and content and academic calendars. Collaborates with the Associate Program Director of Academic Affairs and the Program Director on goal-setting for the MEDEX educational programs and implementing strategies to meet goals including activities to manage over 25 courses across four campuses. 

  • Develops budgets, manages expenditures and assures the financial stability of the programs developed. Works closely with faculty at each campus to implement the MEDEX master’s and didactic curriculum, including training faculty on the curriculum, ensuring educational objectives are being met, orienting faculty, coordinating logistics, assuring student evaluations are completed, creating solutions and supervising staff. 

  • Under the general guidance of the MEDEX Associate Program Director of Academic Affairs, the Operations Manager administers operations, partially relieving the APD of decision making on operations, administrative and personnel details. Manages didactic operations to ensure day-to-day and cyclic requirements are met: plans and monitors resources, programmatic activities, prepares reports. 

  • The Manager works with the staff and faculty instructor of each course (80) 
    to establish, develop, or select and approve policies and procedures to meet both individual course and program operational needs, goals and objectives. The manager reviews those for overall efficiency and effectiveness of work, conformity, allocation of resources and program results. Provides evaluation data to the Director of Evaluation and Assessment to ensure for continuous program assessment activities. 

    Compliance 

  • Ensures compliance of the MEDEX program with its goals and objectives and with the standards of the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA) through development of policies and implementing procedures to meet program and accreditation requirements. This includes ensuring timely completion of required feedback and program assessments through continuous communication and coordination with faculty and administration. 

  • Ensures that curriculum is implemented in an equivalent manner across all campuses. This entails collaborating with the Associate Program Directors of Academic, Graduate, Clinical, and Student Affairs to design curriculum implementation for 4 campuses, review procedures at 4 campuses for curriculum continuity, and create corrective actions intended to reconcile campus variances from the curriculum and program policies. 

  • Manages student accommodations at all campuses, ensuring that accommodations for students with disabilities are provided appropriately in the classroom and testing environments at all campuses. The Manager provides oversight of the implementation of academic accommodations for MEDEX students and assists the MEDEX Associate Program Director of Student Affairs to ensure that instructional materials are accessible. This includes interfacing with the DRS office and facilities managers at all four campuses to ensure that testing facilities are available at all campuses for students requiring accommodations. The manager is also responsible for ensuring confidentiality is maintained and that didactic curriculum and processes maintain FERPA compliance. 

    Communication 

  • Manages internal and external communication for the didactic team and serves as the point of contact for didactic and masters courses offered at MEDEX Northwest. The Operations Manager represents the MEDEX Associate Program Director of Academic Affairs in meetings and communications regarding courses and programs. The manager provides information to individuals and groups about the program and is responsible for assuring that information in appropriately disseminated to faculty, staff and students. The Operations Manager serves on the Administrative, Curriculum, Didactic Team and accreditation-related committees as needed. 

    Fiscal Management 

  • Assists Associate Program Director of Academic Affairs in the oversight of the budget for didactic program. Establishes, maintains and monitors all fiscal activity for didactic activities, including payments to workshop participants, payments to guest lecturers, staff travel and space rental. Develops budget and oversees purchasing of all educational supplies across all four campuses. Exercises signatory authority within delegated limits. 

    Personnel/Supervisory Responsibilities 

  • Assigns, instructs and supervises program coordinators and program assistants on curriculum implementation and administration, including workshop planning and facilitation, quarterly calendar creation, scheduling of lectures, exam administration and security protocol, communication with students, special event planning, proper use of program databases and curriculum delivery websites (e.g. Canvas and Catalyst), management of student records and general course support. 

  • Directs, reviews, and assigns curriculum implementation and administrative work of program and temporary staff at all campuses. Using independent judgement and in collaboration with the leadership team: recommends, creates, implements and ensures adherence to new policies/procedures; advises leadership and staff as appropriate. Provides performance evaluation and hiring input of program staff to other supervisors. Recommends corrective action to supervisor or program assistants, as appropriate. Facilitates conflict resolution and improved communication between program assistants and other MEDEX staff and faculty. 

  • Responsible for hiring, training, evaluating and time report monitoring for didactic staff across all campuses. 

    As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here. 

    Qualifications 

    •Bachelor’s degree in education, business or related field. 
    •3 years professional level program administration experience 
    •Utilization of specialized program knowledge to establish and maintain policies and procedures for such areas as academic program administration, budget and finance, curriculum, human resources and space planning.  
    •Ability to organize tasks and project independently, effectively and efficiently.  Demonstrated interpersonal communication skills and ability to work with diverse populations and groups with tact, diplomacy, discretion and sensitivity. 
    •Excellent written and verbal communication skills. 
    •Ability to work both independently and collaboratively. 

    Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration. 

    Desired Qualifications: 
    •Experience working in an academic setting with health professions students, faculty and educators. 

    Application Process: 
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


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