Program Operations Analyst University of Washington, School of Medicine United States

Req #: 168012
Posting Date: 05/28/2019
Closing Info: Open Until Filled
Salary: Salary is commensurate with qualifications and experience.
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.
For detailed information on Benefits for this position, click here.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years.

The UW School of Medicine's Educational Quality Improvement (EQI) Program has an excellent opportunity for a Program Operations Analyst.

The Program Operations Analyst will play a key role in providing data analysis and consultation that contribute to strategic decision making to ensure operational efficiency for the Educational Quality Improvement Strategic Planning (EQISP) Committee and the EQI Office in Academic Affairs at the University of Washington School of Medicine. This position is dedicated to optimizing continuous quality improvement strategies through analysis of quantitative and qualitative data. The individual in this position will report directly to the Director of EQI and indirectly to the Associate Dean of EQI. This role will also routinely interact with the academic and regional affairs deans, governance committees, directors, managers, staff, and School of Medicine faculty and staff within the five-state WWAMI region. The Program Operations Analyst is expected to interpret and visualize data related to continuous quality improvement, including compliance with the Liaison Committee on Medical Education (LCME) standards and elements and alignment with the School's strategic plan.


Analysis and Reporting

Solve and analyze Academic Affairs unit specific problems, and develop innovation approaches to help Academic Affairs teams to understand trends, strengths, weaknesses and gaps in order to make smart strategic decisions.
Extract, format, and transform statistics and data into meaningful information, to include analyzing EQI outcomes data and review processes for improved efficiencies for ongoing continuous quality improvement initiatives.
Interpret and analyze peer school emerging market trends to better accommodate new techniques and protocols. Design and monitor data/reporting systems of measurement and internal control to safeguard assets and resources to satisfy audit requirements and to demonstrate trends.
Analyze reports and provide statistical data analysis specific to programs, services, and activities in order to develop predictive models and make strategic recommendations, by creating charts and presentations, writing queries, and editing information
Manage EQI metrics and reporting processes, including preparation of reports on continuous quality improvement data and trends to be submitted and presented to the EQISP Committee, academic and regional affairs leaders, and governance committees.
Proactive maintenance and organization of data for periodic accreditation status reports and ongoing data-related readiness throughout the eight-year accreditation cycle, to include queries, charts, graphs and presentations.
Develop systems and tools to collect and analyze medical education academic and service delivery information, to include databases, spreadsheets, and computer modeling techniques.
Collaborate with individuals and groups in the School that perform or support data analytics, such as ALT, the Performance, Evaluation and Assessment Committee, and the Division of Medical Education and Evaluation.
Research issues and recommend actions for operational policy development and analysis. Maintain and improve the quality and integrity of data collected for management decision-making.
Stay abreast of best practices and emerging trends in data visualization.

Process Improvement and Project Management

Design, implement and maintain database and tracking systems for record keeping, to include databases to track and manage EQI reporting analyzations. Develop processes and procedures for efficient data collection, processing, validation and participate in survey and reporting completion.
Coordinate complex collaborative projects involving EQI business processes, evaluations, and process improvement strategies.
Provide policy and process recommendations for improvements throughout Academic, Rural and Regional Affairs. Analyze findings, answer data inquiries, identify areas requiring improvement, and pursue efficient methods and processes.
Apply knowledge of the University of Washington and the School of Medicine to continually improve efficiency. Furnish decision makers with well researched solutions to continual and non-recurring LCME challenges facing the School.
Collaborate with the Academic Affairs leadership team on projects and program initiatives to establish best practices and strengthen relationships, and to provide process-improvement recommendations.

Operational Support

Serve as an advisor to the Director of EQI, the Associate Dean for EQI and the EQISP Committee on strategic planning for quality improvement based on evidence obtained from analyses of processes.
Participation and attendance in various programmatic meetings, webinars, events, and/or conferences as appropriate and relevant to responsibilities.
Provide technical, informational, and logistical support to the EQI Office and EQISP Committee. Manage records in preparation of status reports for the LCME and in accordance with UW retention standards.
Assist EQI team with programmatic events, special projects and tasks, and perform other work related duties as assigned. Produce correspondence, newsletters and other communication about EQI programmatic matters.


Bachelor of Arts or Bachelor of Science degree in education, mathematics, social sciences, business, technology, or public health.
Three to four years of experience with progressively increasing responsibility as an analyst.
Proven ability in information gathering, analysis, synthesis, data visualization and reporting.
Experience with data analysis and visualization tools, such as Excel, PowerBI, Tableau, etc.
Proven ability to appropriately apply statistical methods to data sets.
Proven problem-solving skills.
Excellent oral and written communication skills including demonstrated competence in preparation of correspondence and written reports.
Ability to work independently with a high degree of reliability, accuracy and productivity.
Proven ability to handle sensitive information with a high level of tact, discretion and diplomacy.
Demonstrated ability to maintain harmonious working relationships while effectively addressing complex and sensitive issues.
Proven track record in exercising independent judgment effectively in decision-making processes.
Ability to work across multiple levels of an organization to achieve results.
Computer proficiency with data management tools, statistical software, and databases in a Windows/Mac environment, including generating visual representations of findings.
Proven facility with learning unfamiliar databases.
Strong organizational and time management skills; with attention to detail.

Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.


Experience with program analysis at the School of Medicine or the University of Washington
Experience in the methods and systems of continuous quality improvement


The position occasionally requires the employee to work beyond a normal workweek (e.g. more than 40 hours a week) to meet project deadlines and attend meetings.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or

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