Program Coordinator, Executive Education Harvard Business School United States

Program Coordinator, Executive Education
Harvard Business School
48762BR

Job Code 403033 Staff Assistant III


Duties & Responsibilities

     HBS is a world leader in providing transformative leadership training to organizations across the globe. HBS Executive Education offers a robust suite of programs, designed to help clients solve their strategic issues, which use the world's best faculty, offer an interactive learning experience alongside the most accomplished, diverse cohort of fellow participants, all in state-of-the-art, world-class facilities. A non-profit entity that supports both faculty research and the overall School mission, HBS Executive Education offers open enrollment and custom programs that focus on a range of timely topics including leadership, strategy, finance, entrepreneurship, and innovation. HBS Executive Education delivers over 130 intensive educational programs to 12,000 + participants annually. Programs are fully-immersed, living-learning experiences designed to provide networking opportunities and engaging conversations. Many participants build connections and friendships here that last decades, even a lifetime.

     As a member of the Executive Education Program Delivery team, the Program Coordinator works collaboratively on a team of three, consisting of another Program Coordinator and Program Manager. The Program Coordinator is responsible for pre-planning through delivery of Executive Education programs, coordinating all logistics, on-site delivery, and day-to-day operations for the team's assigned portfolio of programs.

Program Coordinators will:

  • Work closely with faculty to confirm session details, coordinate program material, arrange IT and AV needs, and provide classroom support when programs are in session
  • Serve as the primary contact for faculty and participants for all pre, during and post program related support
  • Work closely with other HBS support departments to include operations, media services, housekeeping, catering, and other constituents to ensure appropriate operational support
  • Coordinate and administer program schedules for domestic and international programs
  • Assemble and maintain participant websites for each program
  • Coordinate experiential learning exercises and team building activities
  • Maintain records to document faculty material, participant feedback, schedules, vendors and evaluations associated with program delivery
  • Coordinate program logistics for meals, housing and special events, both on campus and at local venues
  • Use Salesforce to track and manage participant enrollment and cancellations, and other program related data
  • Coordinate, process and track program purchases and other expenses
  • Staff the program office when programs are in session
  • Collaborate with other Exed teams, including Program Directors, Enrollment and Admission Services, Finance, Client Services, Resource Allocation Associate Director, Coaching Directors, etc.
  • Support the larger program delivery team in "all hands on deck" activities
  • Support other projects, department wide initiatives, and other responsibilities at the discretion of the program manager and program delivery directors

As a Program Coordinator you will have the opportunity to strengthen and expand your administrative and customer service skill set, while immersing yourself in a rewarding and engaging professional experience.


Basic Qualifications

  • 2+ years' experience in a service organization and strong PC/web skills required.


Additional Qualifications

  • Attributes of successful team members is someone who:
  • This position requires a team player with a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, customer-oriented, high-energy environment. Demonstrated ability to think quickly, manage multiple priorities and generate solutions when unexpected problems arise. Candidates must show strong verbal and written communication skills.
  • In addition, this position requires excellent customer service and organizational skills, as well as a balance of administrative and event management expertise. The successful candidate will have strong PC skills, including proficiency with Microsoft Office, Outlook, and the ability to navigate multiple technology systems. Candidates must be highly motivated, solution driven, take initiative and work well both independently and in a team approach. Must be flexible, energetic, diplomatic and detail oriented.
  • BA/BS preferred with 2-3 years of experience in a service organization. Willing to work flexible hours and weekends in support of program delivery. This position may also include domestic or international travel depending on program needs.

Additional Information

We are seeking 6 Program Coordinators.

Many HBS employees are eligible for Flexible Work Arrangements, including a work from some day, which may be explored during the interview process.

Cover Letter is Required. Please combine resume and cover letter into one PDF document.

Culture of Inclusion: The work and well-being of HBS are strengthened profoundly by the diversity of our network and our differences in background, culture, experience, national origin, religion, sexual orientation, and much more.

Explore HBS Work Culture at http://www.hbs.edu/employment/ and learn about other Employment Opportunities. Follow us on Twitter @HBSJobs

Harvard Business School will not offer visa sponsorship for this opportunity.


Job Function
Faculty & Student Services, General Administration
Sub-Unit ------------
Location USA - MA - Boston
Department Executive Education
Time Status Full-time
Union 55 - Hvd Union Cler & Tech Workers
Salary Grade 053
Pre-Employment Screening Identity
Schedule Mon-Fri; 9am-5pm


EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.


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