Manager Operations
University of New South Wales

Manager Operations (Accom)

Apply now Job no: 500388
Work type: Full-time
Location: Sydney, NSW
Categories: Student Services

  • Continuing full time position
  • $126K -$134K + 17% Super 

The Opportunity

This position is responsible for the operational management of the full suite of services for the Student Accommodation portfolio, a business with 2200 student beds and a $40+million annual turnover.

The Manager, Operations (Accommodation) has primary responsibility for the management, operations and day to day running of the UNSW Student Accommodation unit in accordance with UNSW policies and procedures

Skills and Experience (Selection Criteria) 

  • Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
  • At least 5 year's demonstrated experience and successful operational management of  student accommodation, or a similar business operations role. 
  • Demonstrated ability to lead, motivate and train a successful team in large, complex environment and to effectively diffuse potential areas of dispute and/or conflict.
  • A demonstrated commercial approach to managing a business and the capacity to balance the regular tension between delivering financial outcomes and delivering a high-quality service and a positive experience to a young adult residential student customer base.
  • Demonstrated capacity to deliver expert forecast reporting using StarRez student housing software system or similar.
  •  Excellent interpersonal, written and verbal communication skills, with a customer service focus and the demonstrated ability to build effective internal and external working relationships and influence, persuade, negotiate and liaise at all levels across an organisation to achieve successful outcomes
  • Experience at a senior level in managing quality assurance and in developing, delivering and continually improving processes and systems, including project management and change management processes.
  • Demonstrated leadership with respect to health and safety responsibilities and commitment to drive health and safety culture across the team.
  • An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

Please click Apply to submit your application online. Applications will not be accepted if sent to the contact listed. Please apply by submitting your CV, Cover Letter and responses to the Selection Criteria (skills and experience on PD)


Kim Symons

Talent Acquisition Consultant


Applications close: 11:55pm, 18 Jan 2021

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply. 

UNSW partners with Australia’s leading diversity organisations, networks, and campaigns. Please refer to UNSW’s diversity offerings for further information on our flexible work and leave options, and support for carers (childcare, parent rooms, parental leave).

Advertised: 16 Dec 2020 AUS Eastern Daylight Time
Applications close: 18 Jan 2021 AUS Eastern Daylight Time

If you apply for this position please say you saw it on Adminoxy


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