Manager in Facility Services
University of Alberta, Facilities and Operations
Canada

Reporting to the Director of Buildings, Grounds and Environmental Services, the Manager, Facility Services provides leadership and direction in building and landscape services to one of three areas of campus. This position leads a team of staff delivering custodial and maintenance services while working collaboratively with a number of other departments within the portfolio to ensure a comfortable, secure and safe environment for students, staff, public, contractors and suppliers. 

The Manager, Facility Services is accountable for the planning, establishing, managing, and maintaining of an effective and efficient work unit that provides facility management and maintenance services with a high level of customer satisfaction within a given area of Campus. Major areas of responsibility include personnel management, procurement of goods and services, short & long range planning, creative problem solving, negotiating with stakeholders, positive relationship development with stakeholders and other departments within Facilities and Operations as well as contract service providers. 

A key role of this position is the development of a strong team culture within the area. This includes a variety of leadership and employee relations functions including; hiring, training, performance management, assignment of overtime and performance management activities.

Duties and Responsibilities:

Management and Direction 

  • Provides leadership, vision and support to the staff responsible for the provision of cleaning and maintenance services. This includes three direct reports, up to 50 indirect reports and an outsourced cleaning service provider
  • Ensures that the day-to-day planning and operational procedures, documents, and emergency procedures are current and communicated to and understood by the staff of the unit, the management team of the Division, the cleaning services contractor's staff and the Campus community in general
  • Manages and directs the work of an area day, afternoon, and night shift team of up to 50 individuals 
  • Establishes, manages and monitors the work processes required by the staff to provide a high level of customer satisfaction through the services provided by the Division
  • Identifies improvements required by staff and takes necessary steps which may include coaching and/or training 
  • Develops, implements and manages staff development and training programs specific to the provision of green cleaning and related services based on industry best practices
  • Identifies staffing requirements for special events or weekends and assigns as required 
  • Works with F&O Health and Safety Unit to set training programs and standards
  • Required to be one of 18 staff available for an "on call" rotation

Client Relations 

  • Establishes and maintains a positive working relationship with key stakeholders across assigned areas to ensure requirements and expectations are known and are being met or exceeded
  • Chairs the Building Operations Advisory Committee meetings that are held semi annually with stakeholders of buildings within the assigned area 
  • Provides feedback to other Departments within the portfolio on issues raised during these meetings, follows up with the stakeholders as to the status of these concerns, may coordinate and manage any cross function projects as required 
  • Meets as required with Deans, Chairs, and Faculty APO's to ensure that these stakeholders are aware of the services provided by the Division
  • Negotiates, concludes and implements service level changes with the Faculties or Departments 
  • Provides feedback to other departments within the portfolio on issues raised during these meetings 
  • Provides information to stakeholders on an ongoing basis that keeps them advised of situations that may affect their operation 

Business Planning 

  • Performs a variety of tasks which supports the Division’s Mission, Vision, Values and Behaviors including short & long range planning, assessment of current service provision models and makes recommendations as to enhance the operation of the Division 
  • Participates in the preparation of the Division budget and provides input into the setting of priorities for capital and infrastructure renewal projects 
  • Prepares and reports on the activities and progress of the unit 
  • Works with Supply Management Services to ensure the Division has the equipment and materials required to meet objectives and goals 

Qualifications:

  • Certificate in Facility Management or similar; professional designation through University or College, (APPA, BOMA, IFMA) supplemented with courses in human resource management, purchasing and contract administration
  • Minimum of 10 years of experience in the facility management profession in a work force of similar size and with similar scope; proven management and leadership skills; experience in post-secondary education environment would be an asset
  • Experience working and managing in a unionized environment 
  • Horticulture and/or landscape maintenance experience an asset 
  • Demonstrated leadership and team building experience 
  • Proven customer service skills demonstrated in a comparable environment 
  • Excellent written & oral presentation skills
  • Good human resource management skills in a comparable leadership position 
  • Have a good working knowledge on a variety of Windows systems 
  • Excellent analytical, research, problem solving and communication skills are required 
  • Ability to work collaboratively with others 

In accordance with the Administrative and Professional Officer Agreement, these full-time continuing positions offer a comprehensive benefits package found at Faculty & Staff Benefits and annual salary range of $66,265 to $110,441. 

Along with your resume, please submit a cover letter outlining your qualifications.


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