Instructional Support Coordinator Simon Fraser University School of Computer Science Canada

Instructional Support Coordinator

Requisition ID 2019-4028  Job Category  Administration  Department 2950 - School of Computer Science  Job Status Regular Full-Time  Hiring Range $54,589 - $74,291




To provide assistance to the course instructor(s) by managing the administrative aspects of running a course and provide continuity and consistency from term to term. The administrative aspects that an Instructional Support Coordinator (ISC) manages include providing advice to instructors regarding course specific practice and university/faculty policies and procedures, managing temporary employees, coordinating course operation activities, and maintaining course information repositories and archives. Except for the entry level, ISCs take an important role in teaching CS courses.




Manage team of Instructional Support Assistants (ISAs), Instructional Apprentices (IAs) and Teaching


Assistants (TAs)


Schedule duties for ISAs, IAs and TAs

Provide day-to-day support and supervision for ISAs, IAs and TAs

Provide course specific and service training

Evaluate performance of ISAs, IAs and TAs

Supervise and evaluate co-op work term reports

Provide feedback on initial employee budgets

Allocate employees for proctoring exams

Provide support services to course instructors


Handle and report academic discipline problems such as cheating cases

Arrange and conduct weekly course meetings

Posting and printing course-related materials, including managing deadlines

Maintain course account and web pages

Organize exam proctoring and marking

Manage computing resource and associated permission requests

Provide periodic updates about student progress (grades, feedback)

Provide feedback and continuity from previous offerings of the course

Distribute/post course resources (texts, handouts etc.)

Provide knowledge and interpretation of university/faculty policies and procedures

Provide academic service to students


Consult with students regarding course administration

Report/handle requests for exception (e.g. illness, death in family)

Report/resolve midterm and final exam conflicts; arrange exam seats

Manage exams and scheduling for students writing exams with AccessAbility Services

Report hardware and software problems associated with course content and course administration

Manage grading activities associated with one or more courses


Distribute solution sets and marking schemes for assignments and exams

Organize and/or supervise the printing and marking of assignments which may include leading marking meetings and arranging rooms

Generate, maintain, and archive mark lists

Compute final grades according to instructors’ guidelines

Assist in grading of exams and assignments

Manage the grade appeal/revision process

Submit final grades to Quest

Post solution sets and grades as required

Provide setup and support for assignment submission/marking systems

Provide course instruction services


Prepare instructional material according to guidelines set out by the course instructor/outline maintainer

Assist with creation of marking schemes and solution sets for assignments and exams as determined by the instructor

Facilitate development of assignments, quizzes, exam questions

Assist with preparation of course outlines

Provide feedback on changes to course materials

Archive grades and course-related materials according to retention policies

Ensure resources are available for tutorial and review sessions

Be a course instructor for an on-campus or DE course




Bachelor or Master’s Degree in Computer Science or related discipline

University level teaching ability or experience, combined with knowledge of various hardware systems and software applications used in support of teaching

Supervisory experience

Experience in recruitment and training of employees would be a definite asset

Proven interpersonal skills to deal effectively with a wide range of individuals, occasionally in contentious situations

Demonstrated ability to work independently with minimal direction and as a team member in a busy and varied environment with deadlines, changing priorities and large volumes

Intermediate experience with Microsoft Office suite

Knowledge of current computer hardware and software applications used in an undergraduate computer science or engineering environment. Some examples include:

Operating Systems: Mac, Windows, Linux;

Programming Languages: Racket, Python, C/C++;

Applications Software: MS Office, FileMaker Pro, Adobe Acrobat Pro, applications for assignment submission and testing (e.g. Marmoset, MarkUs)

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