Head of Student Engagement
University College Cork

Head of Student Engagement, UCC Library

Permanent Whole-Time Post

UCC Library wishes to appoint an exciting and innovative role as Head of Engagement. They will play a key partner and stakeholder role working in collaboration with Colleges, Deputy President & Registrar offices, i.e. Student Experience, Learning & Teaching, the Students’ Union and other communities to ensure that an excellent user experience is central to library service development and delivery. The role holder will lead and engage with a dynamic community, both within UCC and externally.

The role holder will have experience in user-centred strategies and methods to design, deliver and assess effective, engaging and delightful library experiences, both in-person and online. She/he will utilise a data-driven approach to understand library usage and user behaviour to inform strategic and operational planning. Excellent operational experience and delivery will be a key feature of this role, with responsibility for face-to-face and online enquiry services including service points, management and development of the Liaison Librarian, Customer Service, and Events teams. The Head of Engagement will also oversee the management of library buildings, including event management and operational oversight of the library learning spaces and facilities.

The role holder will coordinate organisational improvement including responsibility for identifying and co-ordinating staff development, training and human resource practices within the Library. The Head of Engagement has responsibility for the development of training needs analysis and skills development initiatives for library staff.

Please note that Garda vetting and/or an international police clearance check may form part of the selection process.

For an information package including full details of the post, selection criteria and application process see https://ore.ucc.ie/. The University, at its discretion, may undertake to make an additional appointment(s) from this competition following the conclusion of the process.

Informal enquiries can be made in confidence to Colette McKenna, Director of Library Services Tel: (087) 237 0544 Email: cmckenna@ucc.ie. Further information on the Library is available at https://libguides.ucc.ie/library

Appointment may be made on the Admin I Salary Scale: €70,063-€91,472(Scale B)/ €67,695-€87,027(Scale A).
Salary placement on appointment will be in accordance with public sector pay policy.

Applications must be submitted online via the University College Cork vacancy portal (https://ore.ucc.ie/). Queries relating to the online application process should be referred to recruitment@ucc.ie, quoting the job-title.

Candidates should apply, in confidence, before 12 noon (Irish Local Time) on Tuesday 7th April 2020.

No late applications will be accepted.


Please note that an appointment to posts advertised will be dependent on University approval, together with the terms of the employment control framework for the higher education sector

Contact Person : Ms Colette McKenna

Contact Email : cmckenna@ucc.ie

Job ID : 040076

Contact Number : 0872370544

Close Date : 07-Apr-2020 12:00

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