Head of Student Complaints, Conduct and Funding
University of Sussex
United Kingdom

Head of student Complaints, Conduct, and Funding

School/department: Division of Student Experience, Student Complaints, Conduct and Funding  
Hours: Full time or part time hours considered up to 1.0 FTE. Requests for flexible working options will be considered (subject to business need).
Contract: permanent  
Reference: 7761
Salary: Starting at £42,149 to £50,296 per annum, pro rota if part time
Placed on: 28 February 2022
Closing date:  23 March 2022. Applications must be received by midnight of the closing date.
Expected interview date: TBC
Expected start date: ASAP

Job description

The Directorate for the Student Experience is seeking to appoint an experienced professional to the role of the Head of Student Complaints, Conduct and Funding.

An interesting and varied role, you will lead and manage an effective and pro-active institutional service responsible for the provision of advice, information and investigatory casework relating to student conduct, and exceptional circumstances whilst ensuring the smooth and effective working of a busy student funding team responsible for the distribution of key funds such as SFE related funding and hardship funds, amongst others. 

You will have experience of working within regulatory frameworks and be able to demonstrate a deep and broad understanding and operational knowledge of the application of regulations, as well as issues in relation to student cases and the intricacies of Student Funding in the Higher Education sector.

The role holder will be able to work collaboratively and proactively with a range with a range of colleagues and services on campus as well as with statutory and voluntary organisations.

An innovative, risk conscious approach to the management of the department's approach to compliance matters, sound judgement and diplomacy, as well as the ability to manage business processes in a complex organisational structure are essential attributes required of the post holder.

Excellent interpersonal skills, including the ability to build relationships, respect confidentiality, and be able to navigate complex situations in a sensitive and professional manner.  Highly developed written and oral communication skills with meticulous attention to detail are key. 

For full details please see the Person Specification and Job Description. For an informal conversation about the role please email w.j.tozer@sussex.ac.uk

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex, on our webpages.

Download job description and person specification Re 7761 [PDF 110.74KB]

The University requires that work undertaken for the University is performed from the UK. 

Visa Sponsorship Queries:

This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements. Please contact HRCompliance@sussex.ac.uk so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page for further information

Please note that this position may be subject to ATAS clearance if you require visa sponsorship.

How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal Details and Equal Opportunities Form [DOC 119.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

If you apply for this position please say you saw it on Adminoxy


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