Group manager at the Service Unit Karolinska Institutet IT Department Sweden

Group manager at the Service Unit


Karolinska Institutet

The university administration supports Karolinska Institutet's institutions and management. The University Administration's goal is to provide good service and contribute with professional and efficient administration to KI's education and research.

Do you want to be involved in creating the future with us in a new role as head of the group of service managers (the TA group) within the unit for Service in the IT department? Don't hesitate to send your application today!



The central IT department, which is part of the university administration, consists of approximately 75 employees, distributed among the units Infrastructure, Development and Service. The service is located at the Service Service, which today employs about 25 people. We offer you an exciting, dynamic and varied work environment with pleasant colleagues.


Service / Tasks

As Group Manager, you are responsible for a growing team of service managers who today consist of 6 people where each one is responsible for a number of service deliveries.

The group's service managers are responsible for leading the work from proposal, idea, planning, design, requirement management, procurement, purchasing, system development, testing, release, early-life support, problem management, upgrades and closure.

You will have overall responsibility for ensuring that our service development is progressed at a strategic but also tactical level and will support the employees in the development of service plans and service descriptions. We place great emphasis on the continuous development of our services to meet our business needs. The group's service managers work together with the operations organization's service responsible IT to ensure that the plans are right and that resources are available.

Your overall responsibility will be to support the service managers in their roles. You will also work closely with BRM (customer managers) where you will assist with your group's documentation when new agreements are to be reached. Service managers and service managers-IT are responsible for the administration and maintenance of the services and to maintain the agreed service level at the budgeted costs of the service plans.


Qualifications / Properties

We are looking for you who have experience of a similar role and who have worked with service delivery. You are a van leader with experience of the university world. You have an academic education or other acquired experience of strategic management work in a modern and well-functioning IT organization. You have good knowledge of ITIL and have a basic interest in deliveries connected to SLAs.

We place great importance on personal characteristics. As a person, you are driven, solution-focused, communicative, confident in yourself and good at leading and enthusiastic about your employees. The role includes personnel responsibility for your group.


Application procedure

In this recruitment we cooperate with Poolia IT. Selection and interviews are ongoing . The application must be made via the Varbi recruitment system.


At permanent employment, Karolinska Institutet applies 6 months of probation.


Karolinska Institutet is one of the world's leading medical universities. In Sweden, Karolinska Institutet accounts for just over 40 percent of medical academic research and has the largest range of medical education. Since 1901, the Nobel Assembly at Karolinska Institutet appoints recipients of the Nobel Prize in physiology or medicine.


Karolinska Institutet strives to be a workplace with a gender balance that is free from discrimination and provides equal opportunities for everyone. To staffing and recruitment companies and to you who are salespeople: We kindly opt out of direct but direct contact with staffing and recruitment companies as well as sellers of additional job advertisements.


Type of employment     Permanent position

The scope of the employment   Full-time

place     Solna

County Stockholm County

Land      Sweden

References         2-2702 / 2019


Katarina Lemon, Poolia IT,

Union representative   

Henry Wölling, SEKO, 08-524 840 80

The Saco Association at the University Administration,

Magnus Anå, OFR, 08-524 864 37,

Published            2019-05-06

Application deadline       2019-06-02

If you apply for this position please say you saw it on Adminoxy


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