Digital Workplace Analyst
York University
Canada

Posting Number: YUSA-12057
Position Title: Digital Workplace Analyst
Department: Systems Management Services, University Information Technology
Affiliation: YUSA
Band: 15
Salary: Annual Salary of $76,131
Duration: Contract- Limited Term Full-Time
Hours: 8:30 am - 4:30 pm
Position Start Date: September 15, 2019   Position End Date: September 14, 2021
 

Purpose:
Reporting to the Manager, Systems Management Services the Digital Workplace Analyst (DWA) has a key role in the support and maintenance of Office 365 applications and associated desktop, web and mobile application software. The incumbent serves as a user liaison, providing guidance on business usage, communications, governance and change management for the digital workplace product suite. The DWA works closely with the University’s user community, internal technical and business teams, vendors to ensure that current and future offering of enterprise Office 365 applications and related desktop software remains aligned with the University’s academic, research and administrative goals. The DWA will function as a technical lead on assigned projects, author documentation, trouble-shoot and resolve problems and make recommendations for expanding the digital workplace product suite.


 
Education:
Relevant university degree, e.g., computer science; communications; information systems or an equivalent of 4 years recent experience (defined as within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
 
Experience:
3 or more years of continuous and progressive experience implementing and supporting enterprise digital workplace product suites in the last 5 years. Preference will be given to those with both MS Office 365 and Google G-suite experience. Experience in higher education sector would be an asset. Extensive experience supporting MS Office 365 and associated applications on Windows 10, MAC OSX desktop platforms and Android and IOS mobile platforms is a key requirement. Experience must include migration tool experience in one or more of Exchange and IMAP to Office 365 technology and experience in documenting and communicating technical solutions for both technical and non-technical audiences.
 
Skills:
Excellent interpersonal and communication skills to effectively interact with both technical and non-technical users (written and oral); must have a strong customer service orientation. Exceptional analytical, evaluative and technical problem-solving skills; highly skilled in troubleshooting the University’s digital workplace applications and OS platforms. Exceptional ability in requirements gathering and translating user needs into tangible recommendations and plans. Strong ability to work independently, set priorities and work effectively under pressure; able to perform effectively as part of a team (internal and/or external resources). Ability to maintain confidentiality, exercise tact and diplomacy and deal calmly and effectively with people. Ability to multi-task and meet long/short term deadlines; ability to attend accurately to detail. Exceptional ability and willingness to keep abreast of technological developments with strong ability to adapt quickly to rapidly changing environments.


SKILLS MATRIX:

OPERATING SYSTEMS: Windows 10 (ADVANCED), MAC OSX (INTERMEDIATE).
PLATFORMS: Android Mobile (INTERMEDIATE), IOS Mobile (INTERMEDIATE).
APPLICATIONS: O365 Suite- Exchange Online, Sharepoint, OneDrive, Teams, OneNote, Delve, Planner etc. (ADVANCED), MS Office Suite (ADVANCED), Google G-Suite (ADVANCED).
ACTIVE DIRECTORY: MS (INTERMEDIATE), Azure (INTERMEDIATE).
MIGRATION TOOLS: Exchange (ADVANCED), IMAP (ADVANCED), Powershell (ADVANCED).
 
Recruitment Checks:
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.


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