Client Relationship Consultant in Unisearch Consulting University of Sydney Australia

The Opportunity

  • Identify, win and project manage consulting services
  • Suit insurance, legal or high-level customer service experience
  • $87,033 + 17 % super + leave loading

Reporting to the Client Services and Operations Manager, you will manage a portfolio of industry and government clients and consulting projects including:

  • Coordinate the timely provision of expert witnesses and consultants in response to client briefs. This includes taking enquiries, identifying the specific needs of each client, matching these needs to an appropriate expert, and managing every phase of the job process through to invoicing including detailed record keeping.
  • Assist with the preparation of tenders and Project Management
  • Plan and manage a specific portfolio of clients and projects to strengthen the commercial relationships with key industry partners
  • Identify and manage risk factors in funding proposals and contracts/consulting projects through negotiations and discussions with the applicant and other team members
  • Oversee growth of Key Development accounts, through effective relationship management and service aligned to business success
  • Pricing and approving quotations
  • Source and register new experts to meet anticipated demand in new markets and technologies
  • Work closely with colleagues to efficiently manage their portfolio’s workflow.
  • Coordinate expert witnesses and consultants in response to client briefs
  • Support the ongoing development of the expert database 

The Organisation

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. 


UNSW is currently implementing a ten-year strategy to 2025 and our ambition for the next decade is nothing less than to establish UNSW as Australia’s global university. We aspire to this in the belief that a great university, which is a global leader in discovery, innovation, impact, education and thought leadership, can make an enormous difference to the lives of people in Australia and around the world.


Unisearch is a leading provider of expert opinion reports for plaintiff and defendant litigators, insurers, claims managers, loss adjusters and public sector agencies and consulting services to professional and industry markets in Australia. Drawing on the expertise of academics from UNSW, other leading universities and independent consultancies, Unisearch offers commercial and technical consulting contracts over a broad range of disciplines from product and materials testing to Australian Standards, and reviews of policies and procedures in specific industry sectors, through to analysis of equipment failure. For our industry clients, Unisearch’s service-oriented approach and rigorous standards of excellence are backed by fast turnaround on contracts and a high degree of flexibility. Our academic clients enjoy the benefits of our strong expertise in contract negotiation, project and relationship management, and administrative support. 


About the Successful Applicant

You can demonstrate your intelligent account management and sophisticated stakeholder engagement expertise in a high-level customer service environment.  Please view the Position Description for specific selection criteria.


To Apply:

If building on the excellent reputation of UNSW academics to deliver consulting projects on brief, on time and within budget is of interest to you, please submit your application including a CV, cover letter and responses to selection criteria nominated in the Position Description. 


Contact:

Shiree Thomas

Talent Acquisition Consultant

E: shiree.thomas@unsw.edu.au

T: (61 2) 9385 2401

 

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. We encourage everyone who meets the selection criteria to ap


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