Business Relationship Manager University of Adelaide, Information Technology and Digital Services Australia

Business Relationship Manager


Job no: 502147

Work type: Continuing - Full-time

Campus: Adelaide

Categories: Information and Communications Technology, HEO8, Management


An attractive remuneration package will be negotiated


2 newly created roles available on a continuing basis


Connect with key business executives and University stakeholders to deliver key technology solutions


Receiving broad direction and working with a degree of autonomy, the Business Relationship Manager will be responsible for developing long-term relationships with a portfolio of University areas, connecting with key business executives and stakeholders.


The Business Relationship Manager will liaise between customers and cross-functional internal Information Technology and Digital Services (ITDS) teams to ensure the timely and successful delivery of our solutions according to customer needs while building and maintaining strong relationships with clients.


To be successful you will need:

  • Extensive account management or other relevant experience. 
  • Proven experience in customer centric roles where innovative solutions were designed to enable higher levels of customer service with a deep digital understanding.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level.
  • Experience in management of a diverse range of internal and external stakeholders to ensure collaborative work practices.
  • Demonstrated ability to exercise a high degree of independent operation, strategic, problem solving and creative thinking, and a proven capacity to plan, prioritise and implement strategies for a large and complex organisation.

Enjoy an outstanding career environment


The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.


It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.


Our core values are honesty, respect, fairness, discovery and excellence. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.


In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.


Learn more at: 


Your division's broader role


The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.


Learn more at: 


If you want to change tomorrow, act today


Click the link to the online application form below and address and upload your responses to all selection criteria. Application close 11:55pm, 30 April 2019.


For further information

For a confidential discussion regarding this position, contact:

Ian Willis
Director, IT Business Engagement, Information Technology and Digital Services
P: +61 (08) 8313 2457


You'll find a full position description below: (If no links appear, try viewing on another device)


The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.


Advertised: 04 Apr 2019 12:00 AM 

Applications close:30 Apr 2019 11:55 PM

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