Business Process Analyst
York University
Canada

Posting Number: CPM-11877
Position Title: Business Process Analyst
Department: University Information Technology
Affiliation: CPM
Salary Grade: E
Hiring Salary Range: $69,196 - $77,846
Maximum of Salary Range: $95,145
Duration: Contract Full-Time
Hours: 8:30 am - 4:30 pm
Position Start Date: June 1, 2019   Position End Date: May 31, 2021
 
Purpose:
Reporting to the Director, Operational Excellence, the Business Process Analyst (BPA) is responsible for the review, analysis, mapping, improvement and documentation of the business processes within projects assigned, encompassing all areas of the institution.). The incumbent will bring expertise in Lean, Six Sigma (or Lean Six Sigma) and business analysis disciplines, and act as an agent of change, leveraging best practices to affect them. The incumbent will not only make recommendations on improvement of business processes but will also make recommendations to the Director as to how those business processes affect the workload, duties and responsibilities of the staff performing those duties. The incumbent will make recommendations concerning organizational structure, roles and responsibilities and the contents of staff job summaries and will work with managers to implement those changes.
 
Education:
University degree preferably in business, engineering or computing. Green Belt Certification or higher in Lean Six Sigma or Six Sigma. Business Analyst. Training/Certification. CCBA or CBAP certification an asset. Change Management certification (e.g. ProSci/ADKAR methodology) an asset. Knowledge of Scrum and Agile Project Management an asset.
 
Experience:
4+ years of progressive experience in Business Analysis and/or Process (Re-)Engineering roles with project responsibilities, and a good understanding of project management methodologies, work-flow/process design and re-engineering; cost/benefit analysis for medium, large or complex systems. Thorough knowledge of system and process analysis with demonstrated experience and expertise in requirements management, process development/re-engineering and testing skills including information gathering, problem solving, and test plan creation and execution. Proven experience in process and system analysis, documentation/validation of business requirements from business users and functional specification requirements using interviews, documented analysis, tasks and workflow analysis. Experience in the development and execution of project plans, detailed task lists (project Gantt) and time estimating. Demonstrated analytical and decision-making ability. Excellent written, verbal and presentation skills. Proven accuracy and attention to detail. Knowledge of collaborative systems such as Confluence and Basecamp an asset. Proficient in the use Project Management tools (MS Project, MS Visio, Wrike). Proficient in the use MS Office (Word, Excel, Power Point, Access). Strong interpersonal skills and the ability to lead and manage work effectively in a team environment. Ability to manage competing priorities and multiple demands on time. Good knowledge of system development lifecycle, methodologies, standards, tools and techniques. Ability to identify opportunities to use technology to add value and recognize and present opportunities for adoption of process efficiencies through automation to replace existing manual work (i.e. process re-engineering). Experience in project management and system implementation processes. Experience in a Higher Education is an asset.
 
Skills:
Research and Analytical skills: Superior data gathering, elicitation, analytical and problem-solving skills; highly skilled in evaluation of information gathered from multiple sources (including internal and external leading practices); Ability to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Problem Solving: Demonstrated ability to identify optimal solutions based on the analysis of causes.
Process Re-engineering: Thorough knowledge of process development and re- engineering best practices in a business to business environment to lead, cross- functional teams to analyze, develop, re-engineer and implement business workflow processes to support business products and services.
Process Mapping and Design: Ability to gather input from diverse user groups and develop current/future state process maps.
Conceptual Thinking: Ability to make the complex simple or link together things not obviously related.
Written communication: Strong writing skills to support business recommendations and proposals; Communicating details such as the business requirements, requested changes, issues with impact assessment and recommendations.
Strong oral presentation skills: Excellent verbal communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Ability to clearly convey complex concepts and constructs in a straightforward manner.
Results oriented: Demonstrated initiative; delivers results; continuously improves; displays a dynamic approach, energy and enthusiasm.
Flexible: Adaptable to different circumstances; receptive to change; willing to learn; takes on additional responsibility as required; able to change priorities. Effective planning and organizational skills with the ability to adapt to change and perform effectively under pressure.
Judgment: Considers context; weighs options; understands priorities, consequences; makes appropriate decisions; Conscious of audience and disclosing of confidential information when discussing process re-engineering and introduction of technological change and automation that will impact staff and work assignments.
Creativity: Ability to present new ideas; looks at things in a new way and shares ideas; novel approach to existing processes or problems.
Initiative: Self-starter: perceives a need and fulfills it in a relevant way. Set high personal performance standards with a demonstrated ability to plan, organize and implement activity with little to no direct supervision.
Manages change: Plans for and is proactive about change; encourages new approaches. Ability to work effectively in an environment of conflicting priorities, shifting management structures, scope changes and to adjust priorities as required.
Tact and diplomacy: Ability to work within a complex organizational framework; comfortable tabling difficult conversations to further positive outcomes, including recommending changes in business methods and processes that will impact staffing levels and resource allocation.
 


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