AV/Media Operations Manager
Simon Fraser University


The AV/Media Operations Manager manages the day-to-day operations of Media and Technical Services in support of teaching, distance education, conferences, events and administration at the campus. The Operations Manager manages the Tier 1 and Tier 2 Technicians who provide a variety of services in support of the teaching, learning, research and administrative activities at the university. The Operations Manager also works closely with peers at the other campuses to ensure client experience is consistent, processes and workflows are aligned and standards are established and followed.


  • Diploma in electronics and/or audiovisual technology and three years of related experience in commercial audio-visual or related field, or an equivalent combination of education, training and experience.
  • Industry standard certification such as CTS, CTS-D, Crestron Level 2 or BiAMP.
  • Excellent leadership and operations management skills.
  • Ability to manage technical teams in the areas of audio visual, service desk or desktop support.
  • Excellent knowledge of room control systems (e.g., Creston or equivalent).
  • Excellent knowledge of instructional media hardware, video production equipment, post-production hardware and software, video conference equipment, computer hardware and software, audio equipment, as well as video projection equipment.
  • Good budget planning and organizational skills.
  • Excellent interpersonal, customer service, communication (verbal and written), and conflict resolution skills.
  • Good analytical reasoning and problems solving skills.

Please include your cover letter and resume in one attachment.

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