Associate Director inFacility Services
University of Alberta, Facilities & Operations, Building Services

Reporting to the Director Buildings Grounds and Environmental Services (BGES), the Associate Director, Facility Services holds a senior position within Operations and Maintenance and is responsible for providing leadership and long range strategic direction for the Facility Services unit.

The Associate Director has accountability for all Facility Services across the University of Alberta. The Associate Director works directly with faculty senior administration, University Relations, external government agencies, and is required to develop and present strategic and operational information and decision briefs on structural changes, process improvements, human resource challenges and communications advice material to University governance.

BGES is comprised of five service areas, which work collaboratively to provide Customer Liaison, Augustana Campus, Cleaning, Grounds and Environmental Services. The Associate Director Facility Services is responsible for ensuring that the Customer Liaison and Cleaning / Quality Assurance service areas for North Campus, South Campus, and Campus St. Jean operate in a fashion that supports the vision & mission of the department, Portfolio and the University. The Associate Director is responsible for the provision of leadership, direction & guidance for five direct reports and in excess of 150 indirect reports and is responsible for the financial management of over $25,000,000 in combined budgets.

Duties and Responsibilities:

Strategic Leadership

  • Provides strategic recommendations and decision making related to Cleaning / Quality Assurance, Grounds, and Environmental Services; identifies and mitigates risks, prioritizes initiatives and issue management
  • Develops the strategy, framework and operational plans for the provision of unit services for today as well as into the future and reports on implementation status.
  • Assists with development of the unit business plan
  • Provides strategic direction for new initiative development that is a fundamental management philosophy of continuous improvement for all service areas under this position

Operational Leadership

  • Assists Director, BGES in developing budgets and priorities, ensures that standards are adhered to through training and inspection, and ensures that staff and service provider's staff are trained and aware of applicable University policies and procedures.
  • Responsible for ensuring that staff and contractors providing services are aware of and follow safe work practices as described in the University Environmental Health & Safety program as well as local, provincial and federal EHS regulations.

Customer Liaison

  • A key role of the Associate Director and his direct reports is to establish and maintain positive working relationships with occupants within the Campus facilities, visitors to Campus and residents of surrounding neighborhoods. The Division is the single point of contact between the portfolio of Facilities and Operations and occupants of the buildings; the three Facility Services Managers and the Manager F&O Augustana carry out this role through the leadership and direction of the Associate Directors and Director.

Cleaning Services

  • Cleaning Services are distributed among the three Facility Services Managers (FSMs) reporting to the Associate Director, Facility Services. The Associate Director is directly responsible for the provision of an effective, efficient, and sustainable cleaning program at all campuses.

Financial Management

  • Directly responsible for the development and oversight of unit operating and capital budgets. Prepares and oversees the Building Services annual operating budget in excess of $25 million.
  • Responsible for generating revenues from internal and external sources such as washroom billboards advertising, common area advertising, and sale of services and permits.
  • Monitors manpower and equipment to ensure that resources are available to meet the needs of each facility.

Staff Development and Management

  • Responsible and accountable for ensuring that staff within the unit are aware of and understand the vision, mission and goals of the unit, department & portfolio and are provided with the training and support to ensure they have the opportunity to succeed in meeting both these goals as well as their personal goals.
  • Assists the Director with the development and implementation of the HR Strategy that addresses current challenges and opportunities within the marketplace and works with F&O HR to implement strategies.


At minimum, role requires:

  • A bachelor's degree in facilities management/operations, combined with education and experience in an area(s) such as Building Maintenance, Real Estate Management, Property Management, Technical Project Management and Operational Management as it relates to large institutions. Supplemented with courses in building management and contract administration.
  • 10 years progressive experience with proven management and leadership skills. Experience that includes several challenging projects, leadership of teams and demonstrable experience with conflict management as it relates to human resources and contract claims. Previous maintenance management, operational and senior management experience is required. Employment history should demonstrate progressively increasing complexity and responsibility in previous roles.
  • Professional designation through nationally / internationally recognized FM organization (APPA, BOMA, IFMA).
  • The candidate must have excellent written and verbal communication skills.
  • Leadership Qualities: strong interpersonal and communication skills, demonstrated ability to develop solid working relationships with diverse stakeholders, staff motivational skills, experience in dealing with private sector; ability to negotiate contracts and manage service agreements.
  • Excellent working knowledge of contract management and procurement protocol.
  • Demonstrated organizational skills, concise writing, financial management, statistical analysis, interviewing skills, labor relations and industry knowledge, creative, highly motivated, change agent.

Assets to the role include:

  • Additional related education and experience.
  • 4th Class Power Engineering Certificate of Competency.
  • Working knowledge and application of LEAN management practices.
  • Experience developing related business or strategic plans.
  • Experience in related financial analysis, business cases, and experience determining returns on investment.

In accordance with the Handbook of Terms and Conditions of Employment for Management and Professional Staff (Excluded), this full-time continuing position offers a comprehensive benefits package found at Faculty & Staff Benefits and annual salary range which will be commensurate with qualifications.

Along with your resume, please submit a cover letter outlining your qualifications.

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