Assistant Director in Student Affairs
University of California Berkeley
United States

 

 

 

Responsibilities

•Applying professional Student Services concepts, provides the full range of student services to student population served by the organization. 
•Act a first point of contact and advising for student, staff and instructor inquiries related to academic, enrollment and conduct policies and procedures in consideration of request for policy exceptions.
•Review and determine the disposition of low to moderate level enrollment and/or tuition policy appeals.
•Examine documents, including supporting documentation and related correspondence. 
•Prompt students to submit additional documentation where evidence sufficient to sustain a petition is lacking. 
•Determine whether there has been administrative error in initial handling, and whether such administrative error intrinsically warrants an exception. 
•Consult with academic department directors as needed. 
•Compose and send determinations declaring the basis of the decision.
•Escalate any concerns related to instructor employment, Title IX, Disabled Student Services, campus administration, etc.
•May supervise staff. 



ACADEMIC ADVISING: 
•Advises faculty on departmental/school/college and university policies and procedures; reviews students' concerns and advises students and faculty on requirements for certificate/program completion; 
•Review and determine the disposition of low to moderate level enrollment and/or tuition policy appeals. 
•Examine documents, including supporting documentation and related correspondence. 
•Prompt students to submit additional documentation where evidence sufficient to sustain a petition is lacking. 
•Determine whether there had been administrative error in initial handling, and whether such administrative error intrinsically warrants an exception. 
•Consult with academic department directors as needed. 
•Compose and send determinations declaring the basis of the decision.
•Escalate any concerns related to instructor employment, Title IX, Disabled Student Services, campus administration, etc.



FINANCIAL AID: 
•Oversees the administration, evaluation, and awarding of student programs, such as veteran’s aid.  
•Works with financial aid coordinator to advise students on financial aid options and processes to request and receive aid certification.
•Researches compliance considerations, new programs, existing program eligibility and procedural solutions to ensure the most accurate and efficient delivery of aid program support to students.
•Acts as work lead to financial aid coordinator role to implement best practices, ensure compliance, and optimize student experience.
•Advises Department Director on recommended improvements and engagements for state and federal aid programs and private lending

 


STUDENT CONDUCT:
•Responsible for interpreting campus policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination. 
•Applying advanced Student Services concepts, provides complex student services to the organization's management, faculty and students.
•Advise instructors, students, and program department personnel regarding UC and Extension policy related to student conduct, and the thresholds of proof and/or corroboration of evidence ordinarily required to sustain an allegation of a student’s misconduct. Includes both academic misconduct and behavioral misconduct
•Of cases which merit further investigation, collect data, written statements, corroboration, and physical evidence related to the alleged violation.
•Consult with campus officials as needed including the UC Police Department, the Center for Student Conduct, Extension Human Resources Manager and the Campus Climate Title IX Officer, as needed.
•Draft conduct related correspondence including notifications/warnings, alleged violation letters, administrative dispositions, and other conduct-related correspondence. 
•Schedule and conduct informal resolution meetings and counsel the accused regarding the conduct process including the formal administrative hearing process. 
•Attend as a witness to hearings conducted by the UC Berkeley Extension Hearing Officer.
•Schedule formal hearings, conducted by the Hearing Officer, at which the student respondent may challenge and rebut the accuser. 
•Maintain secure and confidential records regarding cases of student misconduct arising from UC Berkeley Extension, as well as records related to suspensions and dismissals of matriculated students affected by the UC Berkeley Dean of Students. 
•Record suspensions and dismissals by establishing blocks and holds in the Extension enrollment system, and by posting memoranda of disciplinary action to student records. 
•Release holds and expunge memoranda of disciplinary action according to terms of each disciplinary action. 
•Serve as liaison for facts and claims regarding cross-jurisdictional cases, involving the Office of the Dean of Students, the UC Berkeley Campus Ombud, and the University Police Department.
•Works with Department Director to review and revise, as needed, policies and procedures related to appeals, complaints, conduct and related issues.



 

Required Qualifications:

 

•Working knowledge of advising and counseling techniques.
•Knowledge of higher education and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
•Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
•Ability in problem identification, reasoning.
•Ability to develop original ideas to solve problems.
•Interpersonal skills. 
•Multicultural competencies; ability to work with diverse populations.
•  Must possess exceptional and professional verbal and written communication and interpersonal skills to diplomatically and tactfully interact with colleagues, instructors, academic departments and students on highly sensitive issues arising from allegations of misconduct, complaints, or appeals. 
•Must possess excellent writing skills to compose factually correct, concise, logical, and diplomatically sensitive correspondence to students regarding allegations or claims. 
•Ability to interact effectively and professionally with occasionally hostile and/or belligerent individuals, periodically determining courses of action not prescribed by regular office guidelines.
•Experience delivering high quality student services in a large complex organization.
•Skills in monitoring/assessing processes or services, to make improvements. 
•Ability to make recommendations for improvements to University policies and to draft related revisions for review.
•Working knowledge of the Federal Family Educational Rights and Privacy Act (FERPA), other federal privacy law, state laws and University policy regarding the dissemination of information from students’ records.
•Attention to detail documenting and maintaining student records related to disciplinary actions, complaints, petitions or appeals.  
•Skill in setting priorities to meet deadlines and to respond to internal and external customers in a timely manner.
•High level of evidenced integrity.  



Education/Training:
•Bachelor's degree in related area and/or equivalent experience/training.


 

Salary & Benefits:

 

This is an exempt, monthly paid position.  Annual salary is commensurate with experience .

 


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