Timetable Engagement Officer University of Melbourne, University Services Australia

TIMETABLE ENGAGEMENT OFFICER

About University Services

University Services comprises of 1,600 professional staff focused on providing client-centric and innovative services to the University. The group is providing transformational change, defining and influencing future service enhancements, and acts as a shared services function within the University of Melbourne.

About the role

The Timetable Engagement Officer provides end-to-end scheduling support, by liaising with Academic Division stakeholders to understand their needs and requirements for the timetabling of the academic year. In doing it seeks to improve student and staff experience of the timetable and optimal use of the University’s teaching spaces and facilities.  In addition the Timetable Engagement Officer will contribute to the production and maintenance of the timetables for Academic Divisions and External Clients which includes allocating ad hoc booking requests for appropriate venues, and updating room and contact database information in consultation with the faculty and Venue Management.

The Timetable Engagement Officer will be responsible for the relationship management of key Academic Division/s portfolios ensuring their timetabling and scheduling needs are adequately factored into the annual Timetable production process and their requirements satisfactorily delivered.  

The role will work collaboratively and cooperatively in a team to ensure services are delivered efficiently and effectively to colleagues in Academic Services, Academic Divisions and Chancellery to support a successful student experience and effective delivery of the University’s curriculum through the timetable. Developing stakeholder and relationship building skills, high level communication, and an orientation for service excellence and customer experience is required to be successful in this role.

About you

• The appointee will have: Undergraduate qualifications in a relevant discipline and or equivalent mix of education and relevant experience.

• Data literate and skilled in using databases, spreadsheets and other digital tools and applications to undertake tasks and analyse data for action and to inform decision-making.

• Customer-focused orientation and excellent customer service and problem-solving abilities.

• Demonstrated experience working in a timetable/room allocation environment e.g. Syllabus Plus.

• Experience in contributing to process improvement activities and cross-functional working groups to implement positive change.

• Proven ability to thrive in a changing and fast paced environment.

Benefits

• Maximise your benefits through our Salary Packaging scheme

• Flexible family friendly policies, providing generous leave and working conditions

• The opportunity to work in a culturally rich environment

• A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to http://about.unimelb.edu.au/careers/working/benefits  

Culture

The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

How to apply

Your application submitted should include a CV along with your responses against the selection criteria found in the Position Description for the role.

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to http://about.unimelb.edu.au/careers/search/info/selection-criteria

Position Description

Advertised: 01 Feb 2019 12:00 AM AUS Eastern Daylight Time

Applications close: 13 Feb 2019 11:55 PM AUS Eastern Daylight Time