Assistant IT Manager/IT Officer (IT Service Management) (at the rank of Executive Officer I/II) in the Computing Services Centre City University of Hong Kong Hong Kong

Assistant IT Manager/IT Officer (IT Service Management) (at the rank of Executive Officer I/II) in the Computing Services Centre


The Computing Services Centre (CSC) maintains the University IT infrastructure and provides end user support.  It is looking for an Assistant IT Manager/IT Officer to take part in ServiceNow platform implementation projects for procurement, asset management, IT service and operation management.


  1. Participate in the design, customization, testing, maintenance, and integration of various application systems;
  2. Monitor/troubleshoot systems and provide timely remedial measures;
  3. Assist in designing application database and perform database management;
  4. Communicate with internal IT staff and implement solutions to automate repetitive tasks;
  5. Manage and work with vendors and system integrators in implementing effective IT solutions;
  6. Prepare flow diagrams and documentation for effective communication and compliance purposes as well as regular and ad-hoc reports for the management;
  7. Provide technical and programming support; and
  8. Perform any other duties as assigned.



  1. A good honours degree in Computer Science/Software Engineering/Information Technology or related disciplines, with at least 7 years’ post-qualification working experience (of which at least 2 years relevant experience);
  2. Proficiency in .NET (both C# and Visual Basic) programming language and SQL languages;
  3. Demonstrated experience in web development using RESTful APls, and construction of JSON/XML for data interoperability;
  4. Knowledge of ServiceNow platform;
  5. Strong analytical, good interpersonal and communication skills; being attentive to details and proactive; and
  6. Good command of written and spoken English and Chinese.


Candidates with less experience may be considered for appointment as IT Officer (IT Service Management).

Shortlisted candidates will be invited for a written test.

(Those who have responded to the previous advertisements need not re-apply.)


Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience.  Initial appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.


Information and Application

Further information on the posts and the University is available at, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : : 2788 1154 or 3442 0311]. 


To apply, please submit an online application at, and include a one-page covering letter illustrating the suitability for appointment. The closing date is 1 February 2019.  Applications will receive full consideration and only shortlisted applicants will be contacted.  The University’s privacy policy is available on the homepage.


City University of Hong Kong is an equal opportunity employer and we are committed to the principle of diversity.  Personal data provided by applicants will be used for recruitment and other employment-related purposes.


Worldwide recognition ranking 55th, and 5th among top 50 universities under age 50 (QS survey 2019); 1st in Engineering/Technology/Computer Sciences in Hong Kong (ARWU survey 2016); and 2nd Business School in Asia-Pacific region (UT Dallas survey 2017).

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