Patient Services Specialist Supervisor University of Washington United States

PATIENT SERVICES SPECIALIST SUPERVISOR


Req #: 161487


Department: UWMC Otolaryngology - Head & Neck Surgery Center


Job Location: UW Medical Center


Posting Date: 12/10/2018


Closing Info: Open Until Filled


Salary: $3,601.00 to $4,839.00 per month


Union Position: Yes


Shift: First Shift


Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.

 

The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

 

The UWMC Otolaryngology - Head & Neck Surgery Center has an outstanding opportunity for a Patient Services Specialist Supervisor (Full-Time, Day Shifts) . With delegated authority, the Patient Services Specialist (PSS) Supervisor interviews, recommends selection of applicants, conducts training, assigns and schedules work, acts upon leave requests, conducts performance evaluations and recommends disciplinary actions. Under general direction, the PSS Supervisor also directs and performs the clerical and technical functions of assigned admitting, registration or patient care area(s).

 

TYPICAL WORK 

• Interview applicants and make recommendations for hire; 
• Train and orient new employees and/or volunteers to department; 
• Assign employee schedules, establish plan for emergency staff coverage and act upon leave requests; 
• Review and correct the work performed by others for compliance with established procedures; 
• Conduct employee performance evaluations; 
• Recommend disciplinary actions; 
• Have high-level knowledge of the EPIC application; 
• Be an expert in EPIC functionality and templating; 
• Have knowledge of insurance verification process; 
• Reception and discharge activities; 
• Coordinate referral process and obtaining medical records as required. 
• Verify and update registration and insurance information; 
• Collect time of service payments; 
• Develop and maintain a fiscally responsible system for supply ordering, delivery, tracking and storage system; 
• Assist in the preparation and maintenance of provider and clinic schedules; 
• May work with management, ED/QA and other staff on process improvements, developing training courses and planning ED/QA activities for staff. 
• May Participate in monitoring quality assurance plans; 
• Perform the work of the Patient Services Specialist levels 1, 2, 3, Lead and QA/Educator positions. 
• Perform related duties as required.

 

REQUIREMENTS:
Bachelor's Degree in a medically related or public relations field AND Four years of experience as a Patient Services Specialist OR High School graduation or equivalent and four years experience as a Patient Services Specialist and a UW Supervisory Skill Certificate; OR equivalent education/experience.


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