Proces manager Horeca & Event support Delft University of Technology, University Corporate Office - ICT & FM department Netherlands

Proces manager Horeca & Event support


Department / faculty: University Corporate Office - Management ICT & FM 

Level: Higher Professional Education + 

Working hours: 36-38 hours weekly 

Contract: 1 year with prospects of permanent employment 

Salary: 4294 - 5513 euros monthly (full-time basis)


You are looking at a vacancy text originally drafted in Dutch. 

Parts may be available in English!


University Corporate Office - ICT & FM department


Did you know that TU Delft has a positive score when it comes to employee satisfaction? There is also a positive and future-oriented vibe with us. The ICT & FM department encourages and facilitates TU Delft in achieving its objectives aimed at both the core business education, research and valorisation, and the support departments at TU Delft. The ICT & FM department is a reliable and visible partner that offers a stimulating and motivating environment for its employees.


In particular, this concerns the Horeca & Eventsupport process team, whose task is to ensure that employees, students and external guests can make the most of the meeting, conference, and event facilities that faculty buildings, public buildings and the publicly accessible campus have to offer. The process team provides professional support before, during and after an event and is responsible for contract management of the vending contract.


Job description


Are you ready for a new challenge? And this with a prestigious organization within academic education? Read on! For the coming year, there is the challenge / challenge to further professionalise the event process at TU Delft and to focus more unambiguously on the campus (one stop shop). In addition, we want to introduce a 'real time' user experience in the full width of the department. All this in order to achieve higher user satisfaction.


Your future responsibilities: 


    • You develop policy and realize the implementation of this policy with regard to one or more (campus-wide) facility processes in the area of catering and events.


    • You lead the process team and manage the (external) suppliers.


    • You ensure that the set policy is instructed and trained by the staff of the Service Department.


    • You monitor and monitor the results of the catering operations in relation to the established Catering business case.


    • You conduct tactical consultations with suppliers based on management reports prepared by the process team.


    • You provide input for the strategic consultation with suppliers.


    • You also lead European tendering procedures (from the content).


    • And more. The entire comprehensive and detailed job description can be requested.





This is you:


    • HBO + work and thinking level (preferred for HBO Facility Management or Hotel School).


    • Experience of 8-10 years in a leading position within facility management and / or Hospitallity industry.


    • A naturally professional leadership style that is focused on sustainable employability of employees, where social and business is kept in good balance.


    • Knowledge of the English language in word and writing.


    • Functional competencies: vision, conceptual ability, analytical skills, steering on results, organizational sensitivity, persuasiveness and written expression.



Conditions of employment


This is what we offer:


    • Excellent development opportunities and growth potentials.


    • Excellent pension scheme.


    • 8% holiday allowance and a year-end bonus of 8.3%.


    • The possibility to partially compile your terms of employment package yourself.


    • 41 days off with a 40-hour working week.


    • The space to work at flexible times and / or at home.


    • Partially paid parental leave.



Information and application


For more information about this position, please contact Edwin van der Slagt, Corporate Recruiter, e-mail: . You can send your letter with curriculum vitae to Mr. E. van der Slagt and before January 15, 2019, e-mail to . Please mention the vacancy number AT / UD / ICT-FM / 2018-33 when applying for a job.



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