IT Operation Support Officer (at the rank of IT Officer) University of Hong Kong, Li Ka Shing Faculty of Medicine Hong Kong

IT Operation Support Officer (at the rank of IT Officer)

Ref.: 492480

Work type: Full-time

Department: Li Ka Shing Faculty of Medicine (20000)

Categories: Executive / Technical / Support

IT Operation Support Officer (at the rank of IT Officer) in the Li Ka Shing Faculty of Medicine (Ref.: 492480) (to commence as soon as possible, on a two-year fixed-term basis with contract-end gratuity and University contribution to a retirement benefits scheme, totalling up to 10% of basic salary, with the possibility of renewal)


Applicants should possess a Bachelor’s degree, and preferably a Master’s degree, in Information Technology, Computer Science, Computer Engineering or related disciplines, with at least 5 years’ relevant experience in supporting IT Operation and vendor management for outsourced Help Desk and Network Operation Center. They should be proficient in virtualization technology based on VMware, Linux OS, Network Management System, Cyber Detection and Resilience System, End Point Protection System, Microsoft Active Directory, Mobile Device Management System, and Identity Access Management System. A good understanding of Hybrid Cloud deployment and IT Industry Best Practice (ISO/IEC 27001, ITILv3) is essential. Working knowledge on Palo Alto firewall will be a definite advantage. Applicants should also be highly motivated with sound communication skills.


The appointee is expected to support the daily operation of the Faculty Data Center including backup operation, performance tuning, intrusion detection and prevention, as well as Deskside operation on Virtual Desktop Infrastructure platform, in collaboration with assigned vendors. Shortlisted candidates will be invited to attend an interview and a test. Enquiries can be directed to Mr. Ernest Yuen at


A highly competitive salary commensurate with qualifications and experience will be offered, in addition to annual leave and medical benefits.


The University only accepts online application for the above post. Applicants should apply online and upload an up-to-date C.V. Review of applications will start as soon as possible and continue until December 21, 2018, or until the post is filled, whichever is earlier.


Advertised: Nov 12, 2018 (HK Time)

Applications close: Dec 21, 2018 (HK Time)

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