Service Manager (Estates)
University of Bath, Computing Services
United Kingdom

Service Manager (Estates)


Job title
Service Manager (Estates)

Computing Services

Starting from £40,792, rising to £48,677

Grade 8

Placed on
Tuesday 13 November 2018

Closing date
Sunday 06 January 2019

Interview date
Tuesday 22 January 2019



This is an exciting opportunity for a motivated individual with a background in Service Support and IT relationship management to join the University of Bath's  Computing Services Department to focus on support for the University’s Department of Estates.


Your role will be responsible for the relationship with the Estates teams, under the management of the Assistant Director (Management Information Systems) and with guidance from a specific Estates Systems Operations Group to assist with appropriate technical and business prioritisation. You will also be responsible for appropriate liaison with the technology based teams in Computing Services.


Following appropriate project and service management methods, you will help develop existing and future technical services for Estates. You will provide a suite of customer driven metrics and use management information to inform and drive further service and system improvement.


You will have and maintain an in-depth knowledge of support and relationship management techniques and you will be widely aware of the requirements associated with delivery of Estates services. Your knowledge and skills will be contributing to help implementing the University’s strategies and standards and improving the Estates customer experience.


You will be expected to contribute to discussions about improving methods of working, to follow those methods once agreed and to document and maintain those methods so they become knowledge for staff across Computing Services and Estates.


As part of our ongoing commitment to improve customer experience and continual service improvement, Computing Services are implementing policies and procedures based on the ITIL framework while Estates operate under ISO9001 and are looking to implement ISO14001. Knowledge and experience of working in such frameworks would be advantageous.


The University of Bath is one of the UK's top 10 Universities with an international reputation for research and teaching at the highest academic standards. The University's buildings are set in an attractive campus about a mile from the centre of Bath, a World Heritage City.


For further information on working for Computing Services, please visit


We are committed to personal and professional development. In addition to this we offer the following employee benefits:

  • 18% employer pension contributions (8% employee contributions)
  • 39 days holiday (annual leave, discretionary days and bank holidays)
  • Flexible working environment
  • Ofsted outstanding rated onsite nursery and childcare vouchers schemes
  • Cycle to Work scheme
  • Interest free loans for public transport seasons tickets and motorcycle purchases for commuting
  • Onsite medical centre including NHS dentist
  • Discounted physiotherapy services
  • Onsite parking


Interviews will take place on Tuesday 22 January and will include presentation to peers and a technical discussion.


For an informal discussion about this role, please contact the line manager, Gordon Roberts, Assistant Director (MIS) by email: or a peer Gayle Wildson, Service Manager (ahs) by email

If you apply for this position please say you saw it on Adminoxy


All Jobs


Harvard University Academic Positions

Kuwait University Current Faculty Openings

Osaka University Academic Opportunities

Purdue University Job Postings for Faculty Positions

Texas Tech University Faculty Openings

Tsinghua University Job Postings

University of Cambridge Job Openings

University of Geneva Faculty Opportunities

University of New South Wales Job Openings

University of Nottingham Research Positions

University of Oslo Academic Jobs

University of Saskatchewan Faculty Positions

University of Southampton Research Vacancies

University of Tokyo Current Academic Vacancies

University of Toronto Open Faculty Positions