Director, Operations and Technical Services University of Toronto, Faculty of Arts and Science Canada

Director, Operations and Technical Services

Job Number: 1804574

Faculty / Division: Faculty of Arts and Science

Department: Chemistry

Campus: St. George (downtown Toronto)


Reporting directly to the Chair of the Department, the Director, Operations and Technical Services is an integral part of the senior management team at the Department of Chemistry and is responsible for the overall management and coordination of the operational infrastructure, human resources and financial resources required to support the Department’s research and teaching activities. The incumbent is responsible for the short term and long term strategic operational and technical direction of the Department, coordinating support for the various research and teaching laboratories in the Department of Chemistry. The incumbent provides expertise to the Chair on financial strategies for the Department overseeing financial operations and is accountable for the financial administration of the budgets, grants and contracts. The incumbent leads and manages staff, represents the Department on committees, develops strategic plans for the Department in collaboration with the Chair; develops administrative policies and procedures; and ensures that administrative practices are consistent with University and Faculty policies and practices.


The technical services responsibilities include supervising technical staff: ensuring that all Health & Safety protocols are adhered to; providing needed services for research and teaching laboratories and students; and oversight and management of ancillary operations in the Department such as Chem Stores, Machine Shop and Department Facilities such as NMR, Analest, Mass Spectrometry. The incumbent ensures that technical resources are used appropriately to further the Department’s research and teaching missions while dealing with multiple conflicting demands for services, access and prioritization.


An advanced degree (MSc or PhD) in Chemistry or Chemical Engineering or relevant field or an acceptable equivalent combination of education and experience. Formal training in finance, facilities management (wet/physical science and biological labs) and technical operations an asset. Experience of wet lab environments. Professional Engineering designation an asset.

A minimum of 7 years progressive and relevant experience in a senior role within a University environment or a large private/public sector organization. Familiarity with science and/or technology acquired through education or training, or through relevant experience in a University setting or the private sector would be an asset. Experience administering complex financial and human resources policies, procedures and collective agreements; knowledge of relevant legislation; experience working with University policies preferred. Experience managing finances for a large complex budget, including experience planning, managing and reporting. Proven management and leadership skills; experience in team building and managing change, and a sound knowledge of human resource practices. Demonstrated experience managing space and facilities. Purchasing and contract negotiation experience. Experience researching, providing risk assessments and options. Demonstrated experience in liaising with senior administrators, responding to and handling matters of a complex and sensitive nature. Demonstrated experience in planning and managing major renovation projects. Experience and knowledge of health and safety legislation and processes.


Thorough knowledge of management principles; demonstrated analytical and strategic planning abilities; discretion; political acumen and strong judgement skills. Excellent writing, communication and presentation skills. Exceptional leadership and interpersonal skills, with ability to engage, secure support, commitment, and results from others all with proven experience in creating a positive working environment for staff. Demonstrated analytical skills and analytical strengths in budget modelling, forecasting and administering accounting practices and principles. Excellent organizational, time management and problem solving skills.


Highly professional, with demonstrated ability to manage sensitive matters with all levels of University faculty and administration. Excellent working knowledge of Microsoft Word, Excel and Powerpoint, and ideally of the University’s AMS (SAP) system. Ability to prepare and deliver technical information to Department Faculty and Staff using presentation software. Ability to adapt to new technology. Initiative; tact; ability to simultaneously balance a variety of activities and deal effectively with a variety of individuals; flexibility; experience maintaining strict standards of confidentiality. Ability to work independently and as a member of a team. Ability to sustain a professional demeanor in all aspects of the
role, even when working under the pressure of multiple and complex demands. Willing to respond to and manage shifting priorities; demonstrated ability to work cooperatively in a dynamic and challenging environment that fosters team work and collegiality. Demonstrated ability to manage sensitive matters with all levels of University faculty and administration.

Travel: None

Employee Group: Professional / Managerial

Appointment Type: Budget - Continuing

Schedule: Full-time

Pay Scale Group and Hiring Rate: PM 6 -- Hiring Zone: $109,555 - $127,814 -- Broadband Salary Range: $109,555 - $182,591

Job Field: Administration

Job Posting: Oct 6, 2018

Job Closing: Oct 23, 2018, 11:59:00 AM

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