Business Relationship Manager II University of Florida United States

Business Relationship Manager II



Staff Full-Time


Main Campus (Gainesville, FL)


Business/Accounting/Finance, Information Systems/Technology




Business Relationship Manager II


University of Florida Information Technology (UFIT) is currently seeking multiple experienced Business Relationship Managers for UF’s Enterprise Systems. UFIT maintains and operates the software that powers UF’s enterprise-wide computer systems creating the technological foundation for the campus’ academic and administrative business functions. These positions provide an excellent opportunity to work with a dedicated team focused on understanding and interpreting the technology needs of UF’s innovative and inspirational community.


The successful candidates join a well-established Business Relations Team within UFIT, responsible for the following:


  • Works as a key interface between central UFIT and the core administrative business offices, colleges, and professional services of the University to ensure the needs of the business are understood and communicated at all levels.
  • Establishes and maintains excellent working relationships, both internal at UFIT, and external with campus customers, demonstrating skills as an effective and articulate communicator, with the ability to interface and navigate a wide variety of stakeholders in a complex environment.
  • Viewed as integral to the business in any decision that may be impacted by technology. Leads the gathering of business needs and identifies, proposes and influences business solutions through direct interaction with business unit leaders. Proposes changes or solutions to products and services for optimal business results.
  • Accountable for establishing, managing and maintaining strategic relationships with external customers in one or more service areas. Works with academic and business leaders and acts as a liaison between UFIT and university colleges, departments and administrative units.
  • Accountable for the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization.
  • Accountable for ensuring that the design and integration of proposed system, software and hardware solution leads to the development and growth of the business through effective use of technology. Focuses on developing and improving business processes at all times, assisting with the development of metrics, both within the technology and business organizations.
  • Acts as liaison between Enterprise Systems and end-users to define and establish service and support requirements. Regularly interacts with functional groups within IT organization to communicate and clarify customer requirements. Investigates and resolves customer relationship problems.
  • Demonstrates in-depth knowledge of a business area to identify and communicate how IT solutions can add value. Supports one or more key business functions. Issues and interactions tend to be highly complex and have significant strategic importance.


UFIT is recruiting multiple Business Relationship Managers. Each candidate must have applicable knowledge and experience in one or more of the following areas:


Student Systems

This a dynamic and transformational time for student systems and the University of Florida. The mix of enterprise systems is growing and changing. This position offers the successful candidate an exciting and rewarding opportunity to be involved with innovative projects in the areas of constituent relationship management (CRM), learning ecosystem, student data governance, master data management, reporting and analytics, student portal, and student administrative systems. Candidates must have a deep working knowledge of the administrative business processes that support students, including but not limited to admissions, enrollment, student records, tuition/fees, financial aid, registration, courses, grades/exams.


Faculty Affairs

Faculty are the foundation of the institution and devote their lives to generating and disseminating scientific knowledge. Life as a faculty member in higher education is an extremely challenging role given the many demands for their time. Technology has the ability to positively and negatively influence faculty members’ lives. This position offers the successful candidate a rewarding opportunity to advocate on behalf of the faculty, representing their needs for all technology touch points in how a faculty member goes about their day. The position focuses on how technology can improve the overall quality of life for faculty at the university. Candidates must have a deep working knowledge of academic processes that impact faculty across all core missions of the university, with special emphasis on research and administrative processes. Candidates are also expected to provide direct support for faculty who use or request IT services, serving in a concierge role.


Finance and Sponsored Programs

This position offers the successful candidate an opportunity to facilitate discussions about how technology improves business processes in both the Office of the Chief Financial Officer (CFO) and the Office of Research. The Office of the Chief Financial Officer (CFO) is responsible for developing and overseeing the budget process; financial planning, analysis and reporting; finance, treasury, and accounting operations; and procurement for the university. The Office of Research provides the institutional leadership and infrastructure necessary for the research enterprise to achieve excellence in creating new fundamental knowledge and technological breakthroughs, in translating research to relevance, and in contributing to the educational mission of the institution. Although these offices report through different Vice Presidents, financial business processes often intersect.


This position is responsible for understanding the needs of both the Office of the CFO and the Office of Research. Participating in strategic and operational planning to identify areas where technology can improve or streamline business processes. Candidates must have a deep working knowledge of financial and/or research administration business processes, with the ability to learn additional subject matter as needed to fill knowledge gaps.


$80,000 - 95,000, commensurate based on experience and education. In addition, the University of Florida offers a very competitive benefits package.


To qualify, the applicant must have completed a Bachelor’s degree and have three (3) years of relevant experience.


Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum Bachelor’s degree requirement.


Knowledge in one or more of the following is preferred:



  • Finance & Accounting: Asset Management, Cost Analysis, General Accounting and Reporting, Treasury Management, University Bursar, University Disbursement Services
  • Financial Analysis & Budget
  • Procurement Services


Research Administration

  • Division of Sponsored Programs: proposal preparation/submission, agreement negotiation/signature, award management, outgoing sub-awards
  • Division of Contracts & Grants: cost accounting standards, deposit logs, standard federal forms
  • Division of Research Program Development: external funding, internal competitive funding,
  • Division of Research Compliance & Global Support: conflict of interest, export controls, good laboratory practices, research misconduct



Applicants are requested to submit with their application:

  • Cover Letter
  • Resume and/or CV
  • References (Minimum of 3)


Application must be submitted by 11:55 p.m. of the posting end date.



07 May 2018 Eastern Daylight Time

05 Jun 2018 Eastern Daylight Time

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